This one-day course (delivered over two half days) picks up the basics of the beginner course and builds on your ability to use Excel as a data analysis tool in the social housing sector. It can be completed as a standalone course or as a follow-up to the part one course. This data training course […]
We are making substantial changes to Housemark’s cost benchmarking methodology in 2024. These will make data entry easier and reporting outputs more transparent. The updated cost methodology retains the core functions of management and maintenance, making some adjustments to the structure to align better with landlords’ financial statements. We’re working hard to streamline our entire […]
Effective repairs and asset management is a vital function for the sector. This Club looks at a range of practical and strategic approaches to ensure you are delivering a productive, positive service for your business and customers. Ideal for those responsible for achieving maximum value from assets. Join our Club to share best practice and […]
Landlords are feeling the impact of lost income, increasing pressure to get properties to a lettable standard and to minimise the disruption in rent. Improving your voids performance and communicating your journey to your board and other key stakeholders is vital. Join our Club to share best practice and common challenges, and explore solutions to […]
Social landlords are looking for better ways to visualise their data to support decision making and provide greater insight. Microsoft Power BI is data visualisation software that can help bring data to life and reveals the stories behind the numbers - via live data dashboards, interactive reports, charts, graphs, and more. This one-day course (delivered […]
Our new Data Club will cover essential topics and best practice, with practical and strategic approaches for those working with data. At all of our Clubs, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. Between meetings, you will benefit from exclusive access to […]
All residents need to feel supported in their tenancies, and the sector is working hard to meet their needs and show them they’re being listened to. Vulnerable tenants will often require additional support, delivered within their community. Join our Club to share best practice and common challenges, and explore solutions to maximise income and minimise […]
Who should attend? Our Leadership Forums are a series of exclusive leadership events aimed at senior housing leaders and those with a strategic responsibility within their organisations. Leadership Forums offer an invaluable opportunity for business leaders and sector experts to come together and engage in insightful dialogue on the critical issues shaping social housing. By […]
With increased regulatory requirements coming into force, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences. Join our […]
Estate services play a big part in creating happier, healthier communities. Join our Club to share best practices and common challenges, and explore solutions to maximise income and minimise risk. At all of our Clubs, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. […]