Specialist Clubs

Our Clubs provide the perfect platform for professionals from across the housing sector to join a network that lets them access best practice, the latest thinking and unique networking opportunities.

Find out more

In this section

Our Clubs inspire, excite and let housing professionals innovate in their organisations.

Housemark’s Specialist Clubs allow you to explore new ideas, learn from expert speakers and your peers, and give you the chance to discuss the strategic and operational details of service delivery and improvement across a range of topics relevant for housing professionals today.

Each Club is managed by a dedicated Club manager and meets three times a year, with a fantastic line-up of in and out of sector experts. New speakers are selected for every Club meeting to introduce new and emerging topics, so every meeting feels different.

Content is driven by members’ priorities and requests, giving you the chance to shape the agenda for the future. Between meetings you’ll benefit from peer learning and support, expert help and advice from your Club manager, and access to an exclusive member forum.

Explore our Specialist Clubs programme today

Download the 2023 brochure

Specialist Clubs brochure 2023

Explore our Specialist Clubs programme

Tenancy Sustainability and Communities Club

All residents need to feel supported in their tenancies, and the sector is working hard to meet their needs and show them they’re being listened to. Vulnerable tenants will often require additional support, delivered within their community. The Club will discuss best practice, innovative solutions, and key

Voids Club

Landlords are feeling the impact of lost income, increasing pressure to get properties to a lettable standard and to minimise the disruption in rent. Improving your voids performance and communicating your journey to your board and other key stakeholders is vital. Join our Club to share best practice and common challenges, and explore solutions to maximise income and minimise risk.

Digital Transformation Club

In 2023 we continue to engage with an ever increasing number of digital technologies. But what are the advantages for you, and your customers? The Club explores new digital solutions and innovations that are benefiting the sector, to improve systems, services and enhance your customer experience.

Estate Services Club

Estate services play a big part in creating happier, healthier communities. This Club tackles operational and strategic elements of delivering estate services, identifying best practice, and discussing and debating new approaches and performance.

Repairs and Asset Management Club

Effective repairs and asset management is a vital function for the sector. This Club looks at a range of practical and strategic approaches to ensure you are delivering a productive, positive service for your business and customers. Ideal for those responsible for achieving maximum value from assets.

Customer Experience Club

With increased regulatory requirements coming into force, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences.

“It was great listening to speakers - very topical and the discussion session was excellent. I really valued hearing from colleagues in other organisations and came away feeling reassured that everyone is working towards common goals for our customers, albeit in slightly different ways.”

Georgina Bailey-Allen Welfare Reform and Tenancy Sustainment Manager, Platform Housing Group

“The speakers were knowledgeable, the breakout rooms are always interesting and you gain an insight as to how others operate and its good to share working practices.”

Michael Lynch Interim Inclusive Comnunities Team Leader, River Clyde Homes

“It was great to hear about others’ experiences of voids and how to address issues to improve timescales and lets.”

Michelle Harding Business Support Lead - Housing Assets, Exeter City Council

“It was great to have breakout groups to meet new contacts and to hear about a number of Housing Associations’ challenges and wins during Covid.”

Lynsey Grant Program and Projects Manager, Clanmil Housing Group

“Just great to hear from people from other companies and know everyone has the same challenges.”

Alice Kirkham Strategic Asset Manager, Aspire Housing

“All the sessions were really good. The breakout session was particularly useful, especially as the meeting was nationwide. A great way to expand benchmarking opportunities. ”

Ian Perry Estates and Caretaker Services Manager, Nottingham City Homes

“Was great to get together with staff members of other organisations, compare notes on issues and challenges we all face at the moment and take away new ideas on how to overcome those.”

Jade Donnelly Homes Lettings Co-ordinator, Karbon Homes

Work with Housemark

Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.