Specialist Clubs

Record numbers of tenants are now receiving Universal Credit and with an uncertain economic outlook for 2021, welfare reform will continue to impact both housing providers and tenants.

Lockdown and restrictions in 2021 increased the number of voids across the sector. Landlords are feeling the impact of lost income, increasing pressure to get properties to a lettable standard and to minimise the disruption in rent. Improving your voids performance, and communicating your journey to your board and other key stakeholders is vital.

There is no doubt that the pandemic has accelerated digitalisation across the sector. In 2021, we continue to embrace the opportunities and benefits that digital solutions bring - expanding your digital strategy and exploring new innovations to improve systems, services and enhance your customer experience.

The importance of home has been highlighted by the pandemic and creating places where your customers want to live is incredibly important. Estate services play a big part in creating happier, healthier communities.

Effective repairs and asset management is a vital function for the sector. Explore a range of practical and strategic approaches and ensure you are delivering a productive, positive service for your business and customers at Housemark’s Repairs and Asset Management Club.

Customer experience has taken on a new dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do.