Customer Experience Club
Customer experience has taken on a new dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do.
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This Club explores the tools, skills and processes you need to define and deliver positive customer experiences.
Key content for 2021:
- Complaint handling
- Rebalancing the relationship between tenant and landlord
- The impact on customer experience post-COVID-19 and the importance of
reflecting on what we’ve learnt - Digital transformation and change – innovative best practice
- The key links between employee engagement, customer service and
organisational performance - How to define and measure productivity and return on investment in
customer service - Customer segmentation and service tailoring
- The importance of customer data and metrics analysis
2021 meeting dates:
- Thursday, 25 March
- Thursday, 24 June
- Thursday, 21 October
See our full range of Specialist Clubs and see the latest agenda in the downloads below.
To join the Club contact tina.reid@housemark.co.uk
Specialist Clubs
Find out more about our Customer Experience Club
Work with Housemark
Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Get in touch with our team to find out how membership could benefit you.
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