Customer Experience Club

Customer experience has taken on a new dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do.

Find out more

This Club explores the tools, skills and processes you need to define and deliver positive customer experiences.

Key content for 2021:

  • Complaint handling
  •  Rebalancing the relationship between tenant and landlord
  •  The impact on customer experience post-COVID-19 and the importance of
    reflecting on what we’ve learnt
  • Digital transformation and change – innovative best practice
  • The key links between employee engagement, customer service and
    organisational performance
  • How to define and measure productivity and return on investment in
    customer service
  • Customer segmentation and service tailoring
  • The importance of customer data and metrics analysis

2021 meeting dates:

  • Thursday, 25 March
  • Thursday, 24 June
  • Thursday, 21 October

See our full range of Specialist Clubs and see the latest agenda in the downloads below.

To join the Club contact tina.reid@housemark.co.uk

“It was great to have breakout groups to meet new contacts and to hear about a number of Housing Associations’ challenges and wins during Covid.”

Lynsey Grant Program and Projects Manager, Clanmil Housing Group

Work with Housemark

Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Get in touch with our team to find out how membership could benefit you.

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