Customer Experience Club
Customer experience has taken on a new dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do.
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This Club explores the tools, skills and processes you need to define and deliver positive customer experiences.
2022 dates: 17 March, 16 June and 13 October
Key content for 2022:
- Resetting the relationship between landlord and tenant
- Emerging trends in customer behaviour
- Empowering customer teams and improving tenant engagement through
automation - Managing remote teams and safeguarding staff
- Technology solutions to capture real time feedback and customer insight
- Building a successful customer experience framework
- The importance of customer data, metrics and analysis
- Remaining resilient during a pandemic – good practice
Check out our 2021 agendas and 2022 programme below!
To find out more or to join the Club contact helen.brownlee@housemark.co.uk.
Specialist Clubs
Find out more about our Customer Experience Club
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Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Get in touch with our team to find out how membership could benefit you.
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