With increased regulatory requirements coming into force, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences. Join our Club to share best practice and common challenges, and explore solutions to maximise income and minimise risk.

At all of our Clubs, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. Between meetings you will benefit from exclusive access to a members’ forum to increase discussion and networking opportunities.

The Customer Experience Club will meet again on 23 October.

Housemark Specialist Clubs are open to both Housemark members and non-members, with discounts available for multiple places.

See the preview programme for the next meeting below. For further information about joining the Club contact helen.williams@housemark.co.uk