Housemark is the leading data and insight company for the UK housing sector

Book a discovery call

Only with Housemark

We’re here for you. Access insight, analysis and services that give you greater confidence to make decisions that make a difference – for your customers, for your people and for your business.

At your fingertips

Subscribe to Housemark to keep you connected to sector trends and set your performance in context

Find out more

Stay ahead of regulation

Data aligned to new consumer regulation and policy direction

Find out more

Improve resilience and increase capacity

Our expert consultants can help with service design, transformation, digitalisation and performance

Find out more

Save time, reduce costs, ensure compliance

Improve the lives of residents and property longevity with Photobook, our data collection platform

Find out more

Tackle damp and mould

With Photobook+, the innovative solution that detects damp and mould before it becomes an issue

Find out more

Build your data muscle

Events, networking and training opportunities

Find out more
Book a discovery call

“Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.”

Anita Wright Head of Analytics and Insight, Onward Homes

“We can monitor performance of our estate services staff, while enforcing a high quality of service, and reducing the amount of time for operatives to raise issues. We have introduced “grading” of estates that we work with our residents to monitor and improve as needed. Using the data collected in Photobook allows this to be a much easier and transparent process for our residents.”

Chris Underwood Business and Contracts Operations Manager, Peabody Housing Association London

“Working with Housemark validated our decisions and gave us the confidence to continue with our plans. This year we have implemented a new customer contact centre, which has delivered both efficiency and improved outcomes for customers. We’re now achieving around 90% customer satisfaction!”

Martin Ebner Head of Customer Experience at Nottingham Community Housing Association

“Housemark stressed to us the importance of on-time data in order to make service improvements across a range of business areas and to make living situations much better for our tenants. We’re now giving our tenants more transparency and we feel we’re on track to meet the requirements of the new Consumer Regulation standards. We had a fantastic experience with Housemark and we’ll definitely use their services again. ”

Baljinder Reyatt Policy and Performance Specialist for Neighbourhoods and Communities, Wokingham Borough Council

“It’s like night and day the difference in how we carry out inspections since implementing Photobook… not only do we save time and hundreds of sheets of paper each month, we now have accessible information at our fingertips.”

Ian Hodden-Brown, Team Leader, Estate Services, Royal Borough of Kingston upon Thames

We're reimagining social housing together

  • logo of St. Ledger Homes
  • Logo of Aster Group
  • Logo of Aberdeenshire Council
  • logo of Solihull Community Housing
  • Logo of Together Housing Group
  • Logo of the Northern Ireland Housing Executive

Metrics

Your catalyst and change partner

3.8 million

We work with over 350 social housing providers from across the UK – representing 3.8 million homes

34

Our Net Promoter Score is 34, showing customer satisfaction with our data analysis and services remains excellent as we provide tailored analysis that delivers tangible results

3500+

We capture more than 3500 datasets every year so that our insights are always on time and set in ‘of the moment’ context.

Providing the evidence you need to inform decisions that drive change.

Book a discovery call

Only with Housemark

We’re here for you. Access insight, analysis and services that give you greater confidence to make decisions that make a difference – for your customers, for your people and for your business

At your fingertips

Subscribe to Housemark to keep you connected to sector trends and set your performance in context

Find out more

Stay ahead of regulation

Data aligned to new consumer regulation and policy direction.

Find out more

Improve resilience and increase capacity

Our expert consultants can help with service design, transformation, digitalisation and performance

Find out more

Save time, reduce costs, ensure compliance

Improve the lives of residents and property longevity with Photobook, our data collection platform

Find out more

Tackle damp and mould

With Photobook+, the innovative solution that detects damp and mould before it becomes an issue

Find out more

Build your data muscle

Events, networking and training opportunities

Find out more
Book a discovery call

“Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.”

Anita Wright Head of Analytics and Insight, Onward Homes

“We can monitor performance of our estate services staff, while enforcing a high quality of service, and reducing the amount of time for operatives to raise issues. We have introduced “grading” of estates that we work with our residents to monitor and improve as needed. Using the data collected in Photobook allows this to be a much easier and transparent process for our residents.”

Chris Underwood Business and Contracts Operations Manager, Peabody Housing Association London

“Working with Housemark validated our decisions and gave us the confidence to continue with our plans. This year we have implemented a new customer contact centre, which has delivered both efficiency and improved outcomes for customers. We’re now achieving around 90% customer satisfaction!”

Martin Ebner Head of Customer Experience at Nottingham Community Housing Association

“Housemark stressed to us the importance of on-time data in order to make service improvements across a range of business areas and to make living situations much better for our tenants. We’re now giving our tenants more transparency and we feel we’re on track to meet the requirements of the new Consumer Regulation standards. We had a fantastic experience with Housemark and we’ll definitely use their services again. ”

Baljinder Reyatt Policy and Performance Specialist for Neighbourhoods and Communities, Wokingham Borough Council

“It’s like night and day the difference in how we carry out inspections since implementing Photobook… not only do we save time and hundreds of sheets of paper each month, we now have accessible information at our fingertips.”

Ian Hodden-Brown, Team Leader, Estate Services, Royal Borough of Kingston upon Thames

We're reimagining social housing together

  • logo of St. Ledger Homes
  • Logo of Aster Group
  • Logo of Aberdeenshire Council
  • logo of Solihull Community Housing
  • Logo of Together Housing Group
  • Logo of the Northern Ireland Housing Executive

Metrics

Your catalyst and change partner

3.8 million

We work with over 350 social housing providers from across the UK – representing 3.8 million homes

34

Our Net Promoter Score is 34, showing customer satisfaction with our data analysis and services remains excellent as we provide tailored analysis that delivers tangible results

3500+

We capture more than 3500 datasets every year so that our insights are always on time and set in ‘of the moment’ context.

Providing the evidence you need to inform decisions that drive change.

Book a discovery call