Discover

Dig deeper into what’s driving current performance and identify recommendations for improvement, helping you to turn insight into action. Use our analysis to review your practice, processes, and culture to uncover where you are now and reveal what’s possible. Scroll down to find out more.

How we can help:

  • Data deep-dives
  • Data Strategy Discovery
  • KPI (data quality) audits
  • Data Maturity Assessments

Housemark’s consultancy is designed to provide a bespoke service tailored to your organisation. Our expert consultants are here to provide support to boost your business, improve performance and increase productivity. Contact our consultancy team to find out how we can accelerate performance improvement in your organisation.

Meet our data experts

Amanda Leonard

Commercial Director, Housemark

Amanda is responsible for leading and developing Housemark’s consultancy service. She has previously worked globally in business development, growth, marketing, HR and change at Board level. Her experience includes senior roles with Sainsburys, Granada Group PLC and Compass Group PLC. She has worked extensively in fast moving, changing sectors, including taking Travelodge into Europe and working on multiple mergers in hospitality, retail, housing and leisure. Since establishing her consultancy in 2010 she has brought new, transformative thinking into the housing sector.

Kirsty Wells

Director of Consultancy and Partnerships, Housemark

Kirsty has over 20 years’ operational and strategic experience of working in the housing and voluntary sectors in Scotland. Kirsty is an expert in tenant engagement and participation activities, having spent 13 years working as a Development Manager with the Tenants Information Service (TIS). She has also recently been involved in delivering Housemark consultancy with clients who are reviewing their customer contact models of operation.

Jonathan Cox

Director of Data and Business Intelligence, Housemark

Jonathan has over 15 years of experience providing data analysis and business support to the social housing sector. He previously worked for two large London Housing Associations before joining the Housemark data team in 2012. Jonathan has delivered a range of data consultancy projects, and recent clients include Catalyst Group, Trivallis, Solihull Community Housing, Stonewater Group and Aster Group.

John Wickenden

Research Manager, Housemark

John has over 20 years of experience in the social housing sector across a variety of roles – from front line customer service, repairs and maintenance service improvement to policy and regulatory research. John has worked on best practice publications with Kier and Mitie as well as developing and researching KPI measures across maintenance functions.

He is an expert in how to measure the work of landlords in the social housing sector, with a deep understanding of English Social Housing Regulation. John’s recent projects include creating a set of building safety compliance measures, understanding how and when the sector will achieve carbon net zero and developing a forecasting methodology for housing costs, performance and satisfaction.

Alexandra O’Callaghan

Data Business Partner, Housemark

Alex has over 10 years’ experience working in the housing sector, in both operational and data-driven roles. She has previously worked for a London based Local Authority and a Housing Association, before joining Housemark in 2015. Alex’s specialisms include data analysis, performance reporting, benchmarking and service improvement.

Daz Chauhan

Senior Data Business Partner, Housemark

Daz has over 20 years of operational and strategic experience in housing, finance and education sectors, working in and leading operational and technical data teams. Daz has worked with Housing Associations and Councils in the UK and specialises in data strategy formation and deployment, data governance, visualisation and data quality with a strong emphasis on technology, people and process.

“The on-time insight provided by Housemark throughout the pandemic has helped to inform our understanding of what the future service delivery model may look like, and where services are far more resilient to change and disruption than others. ”

Paul O’Callaghan Customer Experience and Strategy Director, Aster Group