Star (Survey of tenants and residents) is our framework for periodic surveys of customer perception. Our questions and methods have been rigorously tested allowing our members to measure customer satisfaction and to compare results with each other.
We developed Star in 2011 following a sector-wide consultation. Today, around 350 landlords regularly collect this information and benchmark their results using our services.
Star enables you to:
Measuring satisfaction can help you to understand your customer experience and how well your services are performing. You can then direct your efforts and resources to improve future satisfaction levels and focus on areas of high concern to customers.
For more information about Star, please contact us.
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Last week I spent two very intense days at BT’s Adastral Park with around 20 colleagues from Thirteen Group, Ian Wright and Phil Brunkard...
Catch up on our Data Bulletin for July 2019
Yesterday afternoon the PM announced that the timetable and action plan for implementing wide ranging reforms in social housing will be published in September. HouseMark welcomes this renewed commitment to strengthened consumer regulation.