Star (Survey of tenants and residents) is our framework for periodic surveys of customer perception. Our questions and methods have been rigorously tested allowing our members to measure customer satisfaction and to compare results with each other.
We developed Star in 2011 following a sector-wide consultation. Today, around 350 landlords regularly collect this information and benchmark their results using our services.
Star enables you to:
Measuring satisfaction can help you to understand your customer experience and how well your services are performing. You can then direct your efforts and resources to improve future satisfaction levels and focus on areas of high concern to customers.
For more information about Star, please contact us.
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As we approach the NHF Transformation in Housing conference my mind is always drawn to how the sector embraces transformation and change...
Catch up on our Data Bulletin for April 2019
Director of Transformation and Technology Arturo Dell discusses what the vast amounts of data collected by the plethora of IoT devices means for housing, and why you should join the WARP