Star (Survey of tenants and residents) is our framework for periodic surveys of customer perception. Our questions and methods have been rigorously tested allowing our members to measure customer satisfaction and to compare results with each other.
We developed Star in 2011 following a sector-wide consultation. Today, around 350 landlords regularly collect this information and benchmark their results using our services.
Star enables you to:
Measuring satisfaction can help you to understand your customer experience and how well your services are performing. You can then direct your efforts and resources to improve future satisfaction levels and focus on areas of high concern to customers.
For more information about Star, please contact us.
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Following positive feedback from our customers, we are pleased to share that an updated version of the tool is now available to access...
Catch up on the December 2018 issue of our newsletter.
On 22 and 23 of November, HouseMark delivered the 2018 Chief Officers’ Conference in partnership with the Association of Retained Council Housing and the National Federation of ALMOs