Star (Survey of tenants and residents) is our framework for periodic surveys of customer perception. Our questions and methods have been rigorously tested allowing our members to measure customer satisfaction and to compare results with each other.
We developed Star in 2011 following a sector-wide consultation. Today, around 350 landlords regularly collect this information and benchmark their results using our services.
Star enables you to:
Measuring satisfaction can help you to understand your customer experience and how well your services are performing. You can then direct your efforts and resources to improve future satisfaction levels and focus on areas of high concern to customers.
For more information about Star, please contact us.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Promote best practice, learn from others, and bring your data to life with our range of Specialist Clubs.
Neville Carter has been appointed as the new Director of Customer Services at HouseMark
Following the publications of this year's annual return data by the Scottish Housing Regulator an updated verion of the tool is now available to access
Guest Blog written by Glenn Thorsen, Futurologist, Public Speaker and Consultant, and Head of Global Partnerships at Gaest.com