Housemark STAR

The best practice customer satisfaction framework for the UK housing sector. Listen to your customers. Reveal insights for improvement. Know how you compare.

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Housemark STAR is the only co-created solution for consistently measuring comparable customer satisfaction.

Developed with unprecedented participation from 300 landlords and more than 13,000 tenants and leaseholders, Housemark STAR uses five core questions – four from perception surveys and one from transactional surveys, and a library of recommended and optional questions. It provides the flexibility to collect responses via a range of methods – but understand the impact this can have.


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Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.

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