The best practice customer satisfaction framework for the UK housing sector. Listen to your customers. Reveal insights for improvement. Know how you compare.Find out more
Housemark STAR is the only co-created solution for consistently measuring comparable customer satisfaction.
Developed with unprecedented participation from 300 landlords and more than 13,000 tenants and leaseholders, Housemark STAR uses five core questions – four from perception surveys and one from transactional surveys, and a library of recommended and optional questions. It provides the flexibility to collect responses via a range of methods – but understand the impact this can have.
Housemark STAR publications
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Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.Contact us