The expectations of social housing customers are evolving in line with wider consumer trends. This Club explores the reactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences.
2020 meeting dates:
2 July, 15 October and 2 December
Key content for 2020:
HouseMark members - £815 + VAT
Non-members - £1015 + VAT
Membership includes access for one person per organisation.
For more information, or if you're interested in joining the Club, please contact email@example.com.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
HouseMark Chief Executive Laurice Ponting has summarised insights and reflections on the operational responses and strategic questions the Covid pandemic has thrown up so far
Guest blog by Sally Caldwell, Housing Director at FutureGov
There are significant lessons for housing organisations as the sector makes more use of data and algorithms to support decisions.