The expectations of social housing customers are evolving in line with wider consumer trends. This Club explores the reactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences.
2020 meeting dates:
2 April, 2 July and 15 October
Key content for 2020:
HouseMark members - £815 + VAT
Non-members - £1015 + VAT
Membership includes access for one person per organisation.
For more information, or if you're interested in joining the Club, please contact firstname.lastname@example.org.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Catch up on the February edition of our newsletter