As your customer profile changes, their needs, wants and expectations shift and evolve. This club explores the reactive nature of customer service, the tools, skills and processes you need to define and deliver positive customer experiences.
15 March, 4 July and 4 December
If you have already booked a place you can bring a colleague to a meeting for an additional £200. For more information, please contact us.
Membership includes access for one person per organisation.
Award winning customer experience consultancy specialising in strategy, research, training and communications.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
On 22 and 23 of November, HouseMark delivered the 2018 Chief Officers’ Conference in partnership with the Association of Retained Council Housing and the National Federation of ALMOs
Hothouse experience, held at BT's innovation hub, Adastral Park
The Sector Scorecard is an initiative which allows housing associations to benchmark performance and check they are providing value for money