As your customer profile changes, their needs, wants and expectations shift and evolve. This Club explores the reactive nature of customer service, the tools, skills and processes you need to define and deliver positive customer experiences.

All the 2018 meetings of our Customer Experience Club have already taken place. If you'd like to know more about our Specialist Clubs programme for 2019, please contact

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Award winning customer experience consultancy specialising in strategy, research, training and communications.

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