Customer experience has taken on a new definition and dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences.
If you'd like to find out more about the Club, contact email@example.com.
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The April issue of our Data Analysis Bulletin is now available
Spring is in the air. The long weekend symbolised new beginning – as nature flourished in the unseasonal (albeit short lived) warm weather, with the next phase of unlocking confirmed...
When lockdown measures were first introduced 12 months ago, the sector already had a full plate...