As your customer profile changes, their needs, wants and expectations shift and evolve. This club explores the reactive nature of customer service, the tools, skills and processes you need to define and deliver positive customer experiences.

Topics include:

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HouseMark members: £795 + VAT.
Non-members: £995 + VAT.
Membership includes access for one person per organisation.

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Award winning customer experience consultancy specialising in strategy, research, training and communications.

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