As your customer profile changes, their needs, wants and expectations shift and evolve. This Club explores the reactive nature of customer service and the tools, skills and processes you need to define and deliver positive customer experiences.
Meetings will take place on:
9 April, 11 July, 7 November
HouseMark members - £815 + VAT
Non-members - £1015 + VAT
Membership includes access for one person per organisation.
For more information, or if you're interested in joining the Club, please contact firstname.lastname@example.org.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Catch up on the June 2019 issue of our newsletter.
The review was launched in light of the challenges set out by the social housing green paper and the technological innovations in the collection and reporting of customer perception data since STAR was last revised.
HouseMark Scotland’s First Class Governance event took place on May 21st in Glasgow and saw attendees learn from world-class speakers about what this really means in a changing world.