As your customer profile changes, their needs, wants and expectations shift and evolve. This Club explores the reactive nature of customer service and the tools, skills and processes you need to define and deliver positive customer experiences.

Meetings will take place on:

9 April, 11 July, 7 November

Topics include:


HouseMark members - £815 + VAT

Non-members - £1015 + VAT

Membership includes access for one person per organisation.

For more information, or if you're interested in joining the Club, please contact

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