As your customer profile changes, their needs, wants and expectations shift and evolve. This Club explores the reactive nature of customer service and the tools, skills and processes you need to define and deliver positive customer experiences.
Meetings will take place on:
9 April, 11 July, 7 November
HouseMark members - £815 + VAT
Non-members - £1015 + VAT
Membership includes access for one person per organisation.
For more information, or if you're interested in joining the Club, please contact email@example.com.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
The December issue of our Data Analysis Bulletin is now available
Catch up on the November edition of our newsletter
In a process led by the Haymarket Group and facilitated by HouseMark Scotland, the Sector Scorecard collected data for fifteen high-level KPIs which measure business costs and performance along with tenant satisfaction.