As your customer profile changes, their needs, wants and expectations shift and evolve. This club explores the reactive nature of customer service, the tools, skills and processes you need to define and deliver positive customer experiences.
HouseMark members: £795 + VAT.
Non-members: £995 + VAT.
Membership includes access for one person per organisation.
Award winning customer experience consultancy specialising in strategy, research, training and communications.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Our Data Skills Labs provide a range of services that help you learn more about data, analysis and insight. Within the Labs sit our webinar series.
Catch up on the February issue of our newsletter for England, Wales, Scotland and Northern Ireland
This week HouseMark has updated the new online, interactive UK global accounts 2016/17 comparison analysis tool.