As your customer profile changes, their needs, wants and expectations shift and evolve. This club explores the reactive nature of customer service, the tools, skills and processes you need to define and deliver positive customer experiences.

Meetings will take place on:

15 March, 4 July and 4 December

Topics include:

View factsheet


If you have already booked a place you can bring a colleague to a meeting for an additional £200. For more information, please contact us.

Membership includes access for one person per organisation.

Supported by:

Award winning customer experience consultancy specialising in strategy, research, training and communications.

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