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Customer experience has taken on a new definition and dimension in light of the pandemic. With increased regulatory requirements on the horizon, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences.
View our Specialist Clubs Brochure 2021
If you'd like to find out more about the Club, contact lisa.gill@housemark.co.uk.