The Customer Experience Comparison Project is a benchmarking exercise that delivers detailed insight into what is driving performance activity related to the customer experience. Using comprehensive data across customer services, complaints handling and contact centres, the exercise compares performance between participants, identifies trends and uncovers areas for improvement.
Why take part?
This exercise was last carried out in 2016 and had around 100 participants. The anonymised report from that exercise is still available on our members area, and continues to be one of our most valued and clicked on analysis reports.
To take part in this year’s project, please contact firstname.lastname@example.org. The cost of the Project is £895 + VAT per organisation for HouseMark members.
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As we pass one hundred days of lockdown and the halfway point of 2020, we’re reflecting on some of the changes we have seen as we adapt to the so called ‘new normal’ and what they could mean for housing.
HouseMark has shared the month three findings from our sector-wide COVID-19 impact analysis.
Friday 26 June 2020