All of Housemark’s Specialist Clubs cover key topics relevant to the housing sector and allow you to explore new ideas, learn from expert speakers and fellow Club members and network with peers. Each Club hosts three Club meetings per year jam-packed full of insight and tips, and featuring a fantastic line-up of in and out of sector experts.
Our Estate Service Club manager Dawn Smithson tells us why you should join
“With around 15 years’ experience in housing and estate services and currently managing 90 colleagues in Thirteen Group’s facilities management team, I’m passionate about making a difference and committed to delivering high-quality standards and exceptional customer experience. Creating a sustainable future is something that’s important in my everyday life and in every business decision I make.
My role as the Estate Services Club manager is shaped around these values and beliefs, along with a strong focus on change, technology and how this influences the way we provide our services. I am enthusiastic about continuing to revolutionise the perspective of the social housing provider, removing stigma and increasing social impact.
The role of Estate Services is vital and faces many challenges. Each colleague plays a part in creating great places where our customers can be proud to live. As the Estate Services Club manager, I help ensure membership exceeds expectations, helping Club members to connect, share good practice and benefit from a valuable support network.
We have an engaging agenda for each Club meeting, with presentations and learning ranging from waste management and recycling, how we’re managing our green spaces and why they’re so important, to the white paper and service charges. We’ve grown Club membership this year and continue to deliver Club meetings online, creating a supportive network of approx. 60+ members with access to learning and sharing of best practice on a range of topics. Club meetings allow members to discover new ideas and discuss challenges and opportunities relating to strategic and operational service delivery, innovation and improvement.
The opportunities to ask questions and to learn is incredibly valuable. We’re all here to help one another and everyone in the sector holds knowledge and skills which should be shared. As well as Club meetings, members benefit from regular specialist topic briefings, access to our Knowledge Base – an online database of housing articles and case studies and exclusive access to a Club members’ forum throughout the year.
The Estate Services Club has a bright future – a place where we can all learn and share aspirations and expertise which will ultimately benefit our customers.”