Data-Driven Decisions, More Insight, Better Performance
Access sector-leading insight, expert analysis and tailored services that give you greater confidence with Housemark membership
Explore MembershipWelcome to Membership
Sector-leading insight that fuels smarter strategies, stronger compliance, and sustainable change. Designed for social housing providers to achieve clarity, Housemark’s comprehensive membership lets you stay ahead of the complex social housing landscape, meet compliance standards and improve the lives of the people who live in your homes.
Understand compliance
Ensure your organisation meets regulatory standards and sector requirements by recognising data aligned to consumer regulation and policy direction.
Stay ahead in the era of unprecedented change
Make sense of a changing landscape and navigate change with relevant, evidence-based research programmes.
Comparison against best practice
Identify how top-performing organisations achieve their results and apply these insights to your strategies.
Highlight strengths and report effectively
Recognise and celebrate areas where your organisation excels, boosting morale and stakeholder confidence through data storytelling.
Network whilst building your data muscle
Exclusive access to subscriber inclusive round tables and preferential rates for clubs, forums, learning and development and data business partnering
See efficiency gains and optimise resource allocation
Identify areas where resources can be reallocated for maximum impact and efficiency.
Into the detail
Our members can swiftly realise significant value through a year-long journey of incremental gains. By leveraging insights, events, and benchmarking, they continuously refine their strategies, make informed decisions, and enhance performance. This ongoing engagement ensures they consistently unlock new opportunities for growth and improvement.
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Monthly Pulse
Having access to accurate and on-time data is vital to making the right decisions at the right time. Housemark's Monthly Pulse delivers the most comprehensive and timely data insights across 15 key business KPIs
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Data helpline
Our Data Helpline is a support service available to our members, offering expert assistance with data-related queries and questions on specific insights
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Executive Insight
Online “roundtables” with the Regulator of Social Housing and the Housing Ombudsman.
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User Forums & Webinars
We ensure your performance people get the most of membership and shape future direction of our offer.
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Masterclasses
Online events that boost continuous learning in the data space
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Annual performance and satisfaction analysis
By gathering insight from across all areas of your business, and your market, we put your performance, regulatory performance, employee satisfaction and much more into context.
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Headline financial comparisons including first-look VFM metrics.
Get ahead of the regulator's report with Housemark’s Value for Money metrics comparison. We provide housing providers with early foresight into their performance and financial health through comprehensive benchmarking against peers and detailed analysis of cost per unit
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360 insights across cost, performance and satisfaction
provides housing providers with a complete view of their performance against cost, enabling a thorough understanding of peer group performance, national averages, and valuable data insights to drive business case justification. Highlight areas for improvement, gain context and comparison, ensure assurance, and make informed decisions on fund distribution with Housemark’s comprehensive analysis.
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Tailored Feedback Presentation
Designed to provide your organisation with a comprehensive analysis of your costs, performance, and satisfaction metrics. By leveraging our extensive benchmarking data
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Sector Insight Presentation: Key Trends and Strategic Focus
Delivers real-time highlights on key sector trends. Using aggregated and anonymous member data, we provide housing providers with essential insights into sector performance and strategic focus areas.
Hear from our members
Really helpful interpretations and analysis. While it's really encouraging to see comparatively positive performance - it's actually very helpful to have the areas where we can improve highlighted, with some tangible actions and recommendations made that we will be able to act on
Leeds City Council Head of Business Development and Housing Projects
Detailed information and confirmation of our benchmarking group and our generally excellent all-round performance
Pine Court Housing Association Operations Director
The tailored feedback session is exactly that and the cost and quality data to both peers and our prior data is very informative. The most important aspect being the flagging up of current key trends and sector changes and the wider
Queens Cross Housing Association Director of Finance and Corporate Support
Really good to see how the organisation are performing across a broad range of measures against peers. Lots to take away including where our higher and lower costs are, and our higher and lower performing service areas
Solihull Community Housing Head of Housing and Neighbourhoods
A good insight into the current position of Wolverhampton Homes in the sector in relation to cost, performance and VFM.
Wolverhampton Homes Performance Manager
Helps bring the data to 'life' in an engaging way; highlighting key issues and areas for further consideration
Berneslai Homes Executive Director of Customer and Estate Services
Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.
Anita Wright Head of Analytics and Insight, Onward Homes
FAQs
Here you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, don't hesitate to contact us.
Contact us to learn more-
What is included in a Housemark membership?
With Housemark membership, you get access to powerful data tools like performance peer-to-peer comparison, tenant satisfaction, cost spend analysis and monthly Pulse reports that help you stay ahead of the curve. You’ll also enjoy member-only events, expert support, and training to boost your team’s skills. Plus, you’ll get early access to insights, discounted rates on consultancy, and opportunities to take part in sector-shaping research and pilots. It’s everything you need to make smarter decisions and deliver better services.
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How do I become a Housemark member?
Joining Housemark is simple—just get in touch with our team to explore the best membership package for your organisation. We’ll talk through your goals and tailor a solution that gives you access to the tools, insights, and support you need. Whether you’re looking for data services, training, or expert consultancy, we’re here to help you get started and make the most of your membership.
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Can I access services without being a member?
You can access consultancy support, attend events, and join specialist clubs—though members enjoy exclusive benefits and discounted rates. If you’re not a member but want to explore how Housemark can support your organisation, we’d love to chat and find the right fit for you
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How often is benchmarking data updated?
Housemark’s benchmarking data is refreshed throughout the year, with several collection points designed to align with key sector moments. This means you get timely, relevant insights when they matter most. Alongside our annual datasets, we also provide monthly Pulse reports and themed dashboards to help you track performance, respond to change, and stay ahead of emerging trends.
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Who can I contact for more information?
If you’d like to learn more about Housemark membership or explore how we can support your organisation, our team is here to help. You can reach us by email at communications@housemark.co.uk or call us on 024 7646 0500. Alternatively, you can fill out our contact form and we’ll get back to you.
Latest news on Housemark membership and services
Flagship events
Housemark Leadership Conference
October 9: 9:30 am - 4:30 pmGet Started with Housemark Membership
Take the next step in transforming your organisation with our exclusive membership benefits. Whether you’re looking to access industry-leading data insights, expert consultancy, or exclusive events, joining Housemark gives you the tools to succeed