Join the Network driving Social Housing Forward

Sector-leading insight, expert benchmarking analysis, and tailored services that give you greater confidence with Housemark Membership

Explore Membership

Continuous Intelligence for a Changing Sector

Turning data to insight, foresight, and action for housing providers across the UK. Our members benefit from a huge range of services that give them the complete picture of how the sectors performing and where their performance sits in context.

Compliance & Confidence

We help you meet regulatory standards with clarity, using aligned data, improvement comparisons and insight to meet sector expectations.

Insight-Driven Strategy

Navigate change with confidence through evidence-based research and benchmarking, turning sector intelligence into actionable strategy.

Performance & Impact

Unlock efficiency and demonstrate success by identifying strengths, reallocating resources, and telling compelling stories through data.

Community & Capability Building

Grow your organisation’s data capability and connect with peers through exclusive networks, forums, and development opportunities.

What's in Housemark's membership?

Monthly Pulse

Get unparalleled monthly benchmarking insights from 250 social housing providers, covering 22 critical KPIs across compliance, asset management, tenant satisfaction, housing management, and staffing.

Find out more

Strategic Snapshoot

Explore your performance on demand with a new self‑service dashboard that brings together key KPIs, trends, and benchmarking.

Book a demo

Benchmarking, Analysis & Comparison

Your path to intelligence‑led improvement. See where you stand, why, and what to fix next.

Learn more
VFM Briefing December 2023

Insight Events & Networking

Join a community where executives, performance managers and data practitioners learn from experts, share innovations, and stay ahead of policy and best practice.

Our member events

Sector Wide Benchmarking, Comparison & Analysis

The definitive benchmark for safer, better, value‑driven homes.

  1. Are you keeping up with regulatory standards?

    All‑in‑one coverage including TSM perception, plus management metrics: Building Safety, Decent Homes, Repairs timeliness, Complaints, ASB

  2. Are your homes safe?

    Assure safety & performance including gas/fire/asbestos/legionella/lifts compliance; track emergency/non‑emergency repairs on time; diagnose issues via counts/WIP/targets

  3. Can you demonstrate performance?

    Board‑ready & tenant‑trusted reports, with complaints aligned to the Ombudsman Code, with clear peer benchmark and trend to top quartile for transparent public assurance.

Evidence compliance and performance improvement, with peer context built in

  1. Contact centre demands

    Track people & demand metrics: sickness/turnover/eNPS, calls per property, and time to answer.

  2. Your operational demands

    Reduce failure demand by analysing damp/mould, disrepair, repair days, and appointments kept.

  3. Seeing outcomes in context

    Prove value & progress with evidence for rent collection/arrears, re‑lets/voids, and EPC A–C.

See drivers of employee experience and service delivery performance trends

  1. Headline financial comparisons

    Clarity in one view by comparing operating margin, EBITDA MRI interest cover, gearing, and headline social housing cost per unit against peers.

  2. First-look VFM metrics

    Prove value for money through tracking cost per unit (management, service charge, maintenance), planned vs reactive mix, void loss and arrears to link spend to outcomes.

  3. Cost trends

    Spot risk early and see trends in interest cover, gearing, debt per unit, and margins to anticipate pressure and act.

Own the numbers: resilient finances, proven value

  1. Staffing costs bigger picture

    Granular cost transparency with break down cost per unit by function, employee and non‑pay, revealing where spend drives outcomes.

  2. Operational cost deep dives

    Resourcing intelligence by comparing employees per 1,000 units and role mix to right‑size teams and align capacity effectively.

  3. Where savings can be made

    Targeted savings metrics including DLO materials, vans, void‑holding and reactive work to planned, achieving savings without service loss.

The finance benchmark boards trust

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Hear from our Members

Really helpful interpretations and analysis. While it's really encouraging to see comparatively positive performance - it's actually very helpful to have the areas where we can improve highlighted, with some tangible actions and recommendations made that we will be able to act on

Leeds City Council Head of Business Development and Housing Projects

Detailed information and confirmation of our benchmarking group and our generally excellent all-round performance

Pine Court Housing Association Operations Director

The tailored feedback session is exactly that and the cost and quality data to both peers and our prior data is very informative. The most important aspect being the flagging up of current key trends and sector changes and the wider

Queens Cross Housing Association Director of Finance and Corporate Support

Really good to see how the organisation are performing across a broad range of measures against peers. Lots to take away including where our higher and lower costs are, and our higher and lower performing service areas

Solihull Community Housing Head of Housing and Neighbourhoods

A good insight into the current position of Wolverhampton Homes in the sector in relation to cost, performance and VFM.

Wolverhampton Homes Performance Manager

Helps bring the data to 'life' in an engaging way; highlighting key issues and areas for further consideration

Berneslai Homes Executive Director of Customer and Estate Services

Ultimately, our Housemark subscription has driven performance improvement across several areas. Having bespoke support across a range of projects has been very helpful. We’ve bought into Housemark at all levels, and this cascades down throughout the organisation – data is now part of our culture.

Anita Wright Head of Analytics and Insight, Onward Homes

FAQs

Here you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, don't hesitate to contact us.

Contact us to learn more
  • What is included in a Housemark membership?

    With Housemark membership, you get access to powerful data tools like performance peer-to-peer comparison, tenant satisfaction, cost spend analysis and monthly Pulse reports that help you stay ahead of the curve. You’ll also enjoy member-only events, expert support, and training to boost your team’s skills. Plus, you’ll get early access to insights, discounted rates on consultancy, and opportunities to take part in sector-shaping research and pilots. It’s everything you need to make smarter decisions and deliver better services.

  • How do I become a Housemark member?

    Joining Housemark is simple—just get in touch with our team to explore the best membership package for your organisation. We’ll talk through your goals and tailor a solution that gives you access to the tools, insights, and support you need. Whether you’re looking for data services, training, or expert consultancy, we’re here to help you get started and make the most of your membership.

  • Can I access services without being a member?

    You can access consultancy support, attend events, and join specialist clubs—though members enjoy exclusive benefits and discounted rates. If you’re not a member but want to explore how Housemark can support your organisation, we’d love to chat and find the right fit for you

  • How often is benchmarking data updated?

    Housemark’s benchmarking data is refreshed throughout the year, with several collection points designed to align with key sector moments. This means you get timely, relevant insights when they matter most. Alongside our annual datasets, we also provide monthly Pulse reports and themed dashboards to help you track performance, respond to change, and stay ahead of emerging trends.

  • Who can I contact for more information?

    If you’d like to learn more about Housemark membership or explore how we can support your organisation, our team is here to help. You can reach us by email at communications@housemark.co.uk or call us on 024 7646 0500. Alternatively, you can fill out our contact form and we’ll get back to you.