Join the Network driving Social Housing Forward
Sector-leading insight, expert benchmarking analysis, and tailored services that give you greater confidence with Housemark Membership
Explore MembershipContinuous Intelligence for a Changing Sector
Turning data to insight, foresight, and action for housing providers across the UK. Our members benefit from a huge range of services that give them the complete picture of how the sectors performing and where their performance sits in context.
Compliance & Confidence
We help you meet regulatory standards with clarity, using aligned data, improvement comparisons and insight to meet sector expectations.
Insight-Driven Strategy
Navigate change with confidence through evidence-based research and benchmarking, turning sector intelligence into actionable strategy.
Performance & Impact
Unlock efficiency and demonstrate success by identifying strengths, reallocating resources, and telling compelling stories through data.
Community & Capability Building
Grow your organisation’s data capability and connect with peers through exclusive networks, forums, and development opportunities.
The Latest from Membership
What's in Housemark's membership?
Monthly Pulse
Get unparalleled monthly benchmarking insights from 250 social housing providers, covering 22 critical KPIs across compliance, asset management, tenant satisfaction, housing management, and staffing.
Find out more
Strategic Snapshoot
Explore your performance on demand with a new self‑service dashboard that brings together key KPIs, trends, and benchmarking.
Book a demo
Benchmarking, Analysis & Comparison
Your path to intelligence‑led improvement. See where you stand, why, and what to fix next.
Learn more
Insight Events & Networking
Join a community where executives, performance managers and data practitioners learn from experts, share innovations, and stay ahead of policy and best practice.
Sector Wide Benchmarking, Comparison & Analysis
The definitive benchmark for safer, better, value‑driven homes.
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Are you keeping up with regulatory standards?
All‑in‑one coverage including TSM perception, plus management metrics: Building Safety, Decent Homes, Repairs timeliness, Complaints, ASB
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Are your homes safe?
Assure safety & performance including gas/fire/asbestos/legionella/lifts compliance; track emergency/non‑emergency repairs on time; diagnose issues via counts/WIP/targets
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Can you demonstrate performance?
Board‑ready & tenant‑trusted reports, with complaints aligned to the Ombudsman Code, with clear peer benchmark and trend to top quartile for transparent public assurance.
Evidence compliance and performance improvement, with peer context built in
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Contact centre demands
Track people & demand metrics: sickness/turnover/eNPS, calls per property, and time to answer.
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Your operational demands
Reduce failure demand by analysing damp/mould, disrepair, repair days, and appointments kept.
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Seeing outcomes in context
Prove value & progress with evidence for rent collection/arrears, re‑lets/voids, and EPC A–C.
See drivers of employee experience and service delivery performance trends
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Headline financial comparisons
Clarity in one view by comparing operating margin, EBITDA MRI interest cover, gearing, and headline social housing cost per unit against peers.
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First-look VFM metrics
Prove value for money through tracking cost per unit (management, service charge, maintenance), planned vs reactive mix, void loss and arrears to link spend to outcomes.
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Cost trends
Spot risk early and see trends in interest cover, gearing, debt per unit, and margins to anticipate pressure and act.
Own the numbers: resilient finances, proven value
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Staffing costs bigger picture
Granular cost transparency with break down cost per unit by function, employee and non‑pay, revealing where spend drives outcomes.
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Operational cost deep dives
Resourcing intelligence by comparing employees per 1,000 units and role mix to right‑size teams and align capacity effectively.
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Where savings can be made
Targeted savings metrics including DLO materials, vans, void‑holding and reactive work to planned, achieving savings without service loss.
The finance benchmark boards trust
FAQs
Here you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, don't hesitate to contact us.
Contact us to learn more-
What is included in a Housemark membership?
With Housemark membership, you get access to powerful data tools like performance peer-to-peer comparison, tenant satisfaction, cost spend analysis and monthly Pulse reports that help you stay ahead of the curve. You’ll also enjoy member-only events, expert support, and training to boost your team’s skills. Plus, you’ll get early access to insights, discounted rates on consultancy, and opportunities to take part in sector-shaping research and pilots. It’s everything you need to make smarter decisions and deliver better services.
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How do I become a Housemark member?
Joining Housemark is simple—just get in touch with our team to explore the best membership package for your organisation. We’ll talk through your goals and tailor a solution that gives you access to the tools, insights, and support you need. Whether you’re looking for data services, training, or expert consultancy, we’re here to help you get started and make the most of your membership.
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Can I access services without being a member?
You can access consultancy support, attend events, and join specialist clubs—though members enjoy exclusive benefits and discounted rates. If you’re not a member but want to explore how Housemark can support your organisation, we’d love to chat and find the right fit for you
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How often is benchmarking data updated?
Housemark’s benchmarking data is refreshed throughout the year, with several collection points designed to align with key sector moments. This means you get timely, relevant insights when they matter most. Alongside our annual datasets, we also provide monthly Pulse reports and themed dashboards to help you track performance, respond to change, and stay ahead of emerging trends.
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Who can I contact for more information?
If you’d like to learn more about Housemark membership or explore how we can support your organisation, our team is here to help. You can reach us by email at communications@housemark.co.uk or call us on 024 7646 0500. Alternatively, you can fill out our contact form and we’ll get back to you.
Get Started with Housemark Membership
Take the next step in transforming your organisation with our exclusive membership benefits. Whether you’re looking to access industry-leading data insights, expert consultancy, or exclusive events, joining Housemark gives you the tools to succeed