Sector leading inspection solution hits 800 user milestone!

Since the official launch of HouseMark’s Photobook app and portal in late 2016, the online inspection solution has gone from strength to strength. Due to the flexibility and accessible nature of Photobook, there are now over 800 users across the UK, all able to create bespoke templates and reporting in line with their individual organisation’s ambitions.

The success of the app and portal is, in part, due to the affordable pricing and ease of use. No need for weeks of training, or specialist in-house teams, existing frontline colleagues are easily adopting Photobook to streamline their inspection processes, saving time and duplication of work.

So why are so many using Photobook?

- They save time by reducing manual work Photobook replaces traditional pen and paper inspections by allowing users in the field to complete pre-determined questions on their mobile device. This feature allows users to capture answers, additional comments and photographs automatically – all within the app. These are automatically incorporated into an online report, so that information can be stored and shared with tenants or contractors as appropriate. The time saved by users not having to download photographs, attach them to inspection forms, type up notes and create reports from scratch, represents significant savings.

- High impact traceability via the Report It module Photobook allows users to report issues (i.e. fly-tipping) and then action a workflow to address the issue, allowing teams to track, and report on, each stage of the process – from report to resolution. This information can be used to monitor the performance of the team, or contractors, to ensure work is delivered and prioritised in line with business needs.

- Performance reporting A comprehensive reporting suite is included as standard, with the flexibility to customise it to individual organisational needs. This includes adding a logo to reports, automated reporting and automatic mathematical calculations to support financial reporting and evidence results. In addition, Photobook can be customised to produce reports to pinpoint troublesome areas, analyse team or contractor performance against targets and service level agreements as well as producing final documentation that has resulted from the inspection, examples include Tenancy Audits, Income and Expenditure and Fire Risk Assessments.

As the users grow, the solution develops with many more features now in place since the launch. Current users have led these changes, giving feedback and sharing ideas to ensure Photobook continues to improve the way they work. Coming together twice a year, a user day sees sharing of best practice, an opportunity to give feedback directly to the developers and a platform for new ideas and recommendations.

If you’d like to find out what Photobook could do for you, please contact us at, or call us on 024 7646 0500 to find out more.

By Elaine Middleton

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