Introducing our Complaints Health Check

The recent Green Paper shines the spotlight on the effective resolution of complaints and proposes new ways of working to demonstrate transparency and deliver meaningful customer engagement. Our refreshed Complaints Health Check offers participants an opportunity to assess their current situation, processes and procedures in order to:

Our approach is one of partnership and support. Whilst the process is rigorous and challenging, it is not intended to be an inspection. Without compromising on standards, this Health Check is designed to support continuous improvement, recognising good practices and providing a platform to evidence performance with customers and stakeholders.

At HouseMark, we combine our sector knowledge, experience and expertise with an unrivalled source of housing data, to deliver a Heath Check that truly helps you achieve outstanding performance across your complaints service. 

For more information, or to book your Health Check, please contact Elaine Middleton at

By Natalia Karska

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