The recent Green Paper shines the spotlight on the effective resolution of complaints and proposes new ways of working to demonstrate transparency and deliver meaningful customer engagement. Our refreshed Complaints Health Check offers participants an opportunity to assess their current situation, processes and procedures in order to:
Our approach is one of partnership and support. Whilst the process is rigorous and challenging, it is not intended to be an inspection. Without compromising on standards, this Health Check is designed to support continuous improvement, recognising good practices and providing a platform to evidence performance with customers and stakeholders.
At HouseMark, we combine our sector knowledge, experience and expertise with an unrivalled source of housing data, to deliver a Heath Check that truly helps you achieve outstanding performance across your complaints service.
For more information, or to book your Health Check, please contact Elaine Middleton at firstname.lastname@example.org
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Following positive feedback from our customers, we are pleased to share that an updated version of the tool is now available to access...
Catch up on the December 2018 issue of our newsletter.
On 22 and 23 of November, HouseMark delivered the 2018 Chief Officers’ Conference in partnership with the Association of Retained Council Housing and the National Federation of ALMOs