Join us for an engaging, informative, and interactive webinar that dives into the world of Tenant Satisfaction Measures (TSM) Surveys and find out how Housemark, using best practice research design, can help your organisation maximise the outcomes from TSM data. We will cover: Setting the Scene: TSMs and the Sector TSM Requirements Refresher: The Essentials […]
Effective repairs and asset management is a vital function for the sector. This Club looks at a range of practical and strategic approaches to ensure you are delivering a productive, positive service for your business and customers. Ideal for those responsible for achieving maximum value from assets. Join our Club to share best practice and […]
Landlords are feeling the impact of lost income, increasing pressure to get properties to a lettable standard and to minimise the disruption in rent. Improving your voids performance and communicating your journey to your board and other key stakeholders is vital. Join our Club to share best practice and common challenges, and explore solutions to […]
Our new Data Club will cover essential topics and best practice, with practical and strategic approaches for those working with data. At all of our Clubs, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. Between meetings, you will benefit from exclusive access to […]
All residents need to feel supported in their tenancies, and the sector is working hard to meet their needs and show them they’re being listened to. Vulnerable tenants will often require additional support, delivered within their community. Join our Club to share best practice and common challenges, and explore solutions to maximise income and minimise […]
With increased regulatory requirements coming into force, now is the time to make sure your organisation puts customer experience at the heart of what you do. This Club explores both the reactive and proactive nature of customer service, and the tools, skills and processes you need to define and deliver positive customer experiences. Join our […]
Estate services play a big part in creating happier, healthier communities. Join our Club to share best practices and common challenges, and explore solutions to maximise income and minimise risk. At all of our Clubs, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. […]