Laurice Ponting, Chief Executive
Laurice joined as our new Chief Executive in October 2016. She has held previous posts of CEO and Executive Director and has substantive career experience of corporate and strategic leadership, property development, regeneration, property maintenance and customer focused service delivery in organisations in the local authority and housing association sectors.
Arturo Dell, Director of Technology and Innovation
Arturo is responsible for leading on product development, innovation, Big Data and the Internet of Things. He is widely known in the UK public sector as a thought leader and practitioner on these issues. He joined HouseMark in 2015 and was previously the Head of Business Intelligence at the London Borough of Camden.
Neville Carter, Director of Customer Services
Neville joined HouseMark in September 2018 with over 30 years’ experience working in the membership sector. Having worked across both corporate and not for profit sectors, Neville brings strong commercial knowledge with a clear focus on customer services, strategy and marketing. Neville was a Commercial Director at the British Medical Association. Before the BMA, Neville worked for the RAC as well as British Airways, where he spent five years working on the BA frequent flyer programme, the Executive Club.
Paul Moss, Finance Director
Paul joined HouseMark in September 2018 after over 20 years of working in CFO and Finance Director roles for a number of private equity-backed SME businesses, operating in a variety of market sectors, including social care, funeral services, digital imaging and dentistry. Specialising in bringing a commercial edge to financial analysis and decision-making, he also has extensive experience of handling change management in companies undertaking major growth initiatives.
Amanda Leonard, Associate Director - HouseMark Consultancy
Amanda is responsible for leading and developing HouseMark’s consultancy service. She has previously worked globally in business development, growth, marketing, HR and change at Board level. Her experience includes senior roles with Sainsburys, Granada Group PLC and Compass Group PLC. Amanda has worked extensively in fast moving, changing sectors, including taking Travelodge into Europe and working on multiple mergers in hospitality, retail, housing and leisure. Since establishing her consultancy in 2010 she has brought new, transformative thinking into the housing sector.
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We have a board of eight directors comprising two representatives from each of the shareholders and four non-shareholder members including our Chief Executive.
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Summer is almost here, time to turn down the heating (possibly) and prepare your 18/19 data for various submissions including the Scottish Housing Regulator (SHR) and for Registered Social Landlords the Sector Scorecard...
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Our Deputy Director of Business Intelligence Jonathan Cox outlines why it is important to use satisfaction data and what the latest developments mean for STAR