Tenancy Forum

The Tenancy Forum supports housing colleagues in delivering tenantโ€‘focused, sustainable and inclusive social housing services. By sharing best practice and discussing process improvements on tenancy types, legal compliance, tenancy sustainment, early intervention, financial inclusion and welfare reform, we will empower you to achieve better outcomes for your tenants.

Find out more

Our Customer Forums connect housing professionals with expert speakers and peers to drive service improvement through member-led discussion and ongoing support.

At all of our customer forums, content is driven by membersโ€™ priorities and requests, truly giving you the chance to shape the agenda for the future. Each meeting brings together sector peers to share best practices, address challenges, and drive innovation. The Forums are supported by dedicated Forum Chairs, experienced social housing professionals who will lead the discussion and support each meeting.

To keep the conversation going between meetings, optional WhatsApp groups and Teams channels make it easier to stay connected, exchange ideas, and build lasting networks.

Housemark Customer Forums are open to both Housemark members and non-members. To book your organisation’s place, please contact imogen.fowler@housemark.co.uk.

It was great listening to speakers - very topical and the discussion session was excellent. I really valued hearing from colleagues in other organisations and came away feeling reassured that everyone is working towards common goals for our customers, albeit in slightly different ways.

Georgina Bailey-Allen Welfare Reform and Tenancy Sustainment Manager, Platform Housing Group

The speakers were knowledgeable, the breakout rooms are always interesting and you gain an insight as to how others operate and its good to share working practices.

Michael Lynch Interim Inclusive Comnunities Team Leader, River Clyde Homes

Work with Housemark

Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Get in touch with our team to find out how membership could benefit you.

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