Engagement and Satisfaction Forum
Engagement and satisfaction are vital, empowering tenants and driving improvements in housing services. Through TSMs, they provide measurable accountability across the UK’s social housing sector. This forum will explore best practice and strategies for strengthening tenant engagement, tackling misinformation and enhancing transparency, trust and accountability.
Find out more
Our Customer Forums connect housing professionals with expert speakers and peers to drive service improvement through member-led discussion and ongoing support.
At all of our customer forums, content is driven by members’ priorities and requests, truly giving you the chance to shape the agenda for the future. Each meeting brings together sector peers to share best practices, address challenges, and drive innovation. The Forums are supported by dedicated Forum Chairs, experienced social housing professionals who will lead the discussion and support each meeting.
To keep the conversation going between meetings, optional WhatsApp groups and Teams channels make it easier to stay connected, exchange ideas, and build lasting networks.
Housemark Customer Forums are open to both Housemark members and non-members. To book your organisation’s place, please contact helen.williams@housemark.co.uk.
It was great to have breakout groups to meet new contacts and to hear about a number of Housing Associations’ challenges and wins during Covid.
Lynsey Grant Program and Projects Manager, Clanmil Housing Group
Work with Housemark
Our purpose is to enable our customers to build even better businesses and achieve outstanding performance. Get in touch with our team to find out how membership could benefit you.
Contact us