Customer Forums

Our customer forums provide the perfect platform for professionals from across the housing sector to join a network that lets them access best practice, the latest thinking and unique networking opportunities.

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Our Customer Forums connect housing professionals with expert speakers and peers to drive service improvement through member-led discussion and ongoing support.

Housemark’s Customer Forums allow you to explore new ideas, learn from expert speakers and your peers, and give you the chance to discuss the strategic and operational details of service delivery and improvement across a range of topics relevant to housing professionals today. 

Each forum is led by a dedicated Chair and meets four times a year, with a fantastic line-up of in and out-of-sector experts. New speakers are selected for every forum meeting to introduce new and emerging topics, so every meeting feels different. 

Content is driven by members’ priorities and requests, giving you the chance to shape the agenda for the future. Between meetings you’ll benefit from peer learning and support, expert help and advice from your Club Manager, and access to an exclusive member forum.  

It was great listening to speakers - very topical and the discussion session was excellent. I really valued hearing from colleagues in other organisations and came away feeling reassured that everyone is working towards common goals for our customers, albeit in slightly different ways.

Georgina Bailey-Allen Welfare Reform and Tenancy Sustainment Manager, Platform Housing Group

The speakers were knowledgeable, the breakout rooms are always interesting and you gain an insight as to how others operate and its good to share working practices.

Michael Lynch Interim Inclusive Comnunities Team Leader, River Clyde Homes

It was great to hear about others’ experiences of voids and how to address issues to improve timescales and lets.

Michelle Harding Business Support Lead - Housing Assets, Exeter City Council

It was great to have breakout groups to meet new contacts and to hear about a number of Housing Associations’ challenges and wins during Covid.

Lynsey Grant Program and Projects Manager, Clanmil Housing Group

Just great to hear from people from other companies and know everyone has the same challenges.

Alice Kirkham Strategic Asset Manager, Aspire Housing

All the sessions were really good. The breakout session was particularly useful, especially as the meeting was nationwide. A great way to expand benchmarking opportunities.

Ian Perry Estates and Caretaker Services Manager, Nottingham City Homes

Was great to get together with staff members of other organisations, compare notes on issues and challenges we all face at the moment and take away new ideas on how to overcome those.

Jade Donnelly Homes Lettings Co-ordinator, Karbon Homes

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Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.

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