HouseMark’s response to coronavirus

At HouseMark we are all mindful of the uncertainty and worry that the COVID-19 outbreak is having on all aspects of UK business and domestic life. We want to reassure you that the wellbeing of our customers and employees is our priority, and at the forefront of everything we do.

Like all organisations we are following the situation closely and will adhere strictly to government advice. We are fully committed to staying open for business and continuing to deliver a first-class service to our members, customers and partners.

In recent years, we have invested heavily in our IT systems and other business infrastructure. Many of our employees already work from home and we are fully equipped to operate agile working and virtual meetings with our customers and stakeholders. If you are due to attend a HouseMark event, you will be contacted directly about adjusted arrangements.

Our telephone network remains open and operational, supported by staff working remotely. You can continue to contact us as normal, and we will continue to deliver the high levels of service you expect.

We recognise that the sector is dealing with unprecedented challenges. Whether it is advice, support or just connecting with people who understand how housing and other sectors are responding, we are here and ready to respond so please do get in touch.

We always strive to be a trusted partner to our customers and to the social housing sector as a whole. We will be sharing regular insight, best practice and crisis approaches virtually as part of our role as the data driven solutions provider and as a friend of the sector, we are here for you. 

Our thoughts are with everyone affected, and we wish you and your organisation well. Please do get in touch if we can be of assistance.

Official guidance on coronavirus symptoms and staying safe

NHS guidelines on what coronavirus is and symptoms

Stay at home guidance

Information for business and employers

More resources for the housing sector are available at the NHF’s website here


By Emily Dixon

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