Consultancy
We help social housing providers unlock valuable insights and take actionable steps with tailored consultancy services. Our solutions drive measurable improvements in productivity, performance, service delivery, and compliance, enabling you to address the unique challenges within the housing sector.
Learn moreAccelerate change in your organisation by partnering with our housing sector specialist consultants
Across three essential workstreams, we provide social housing consultancy solutions that deliver insights and action plans to improve the way you work.
Delivered by our trusted experts and through a dynamic team of specialists via the Housemark Hub, our consultancy solutions are all underpinned by trusted data analysis.
Consultancy Products & Services
Customer Experience
More than just TSM surveys. You get a clear, independent view of how your customer service is performing, with direct alignment to Tenant Satisfaction Measures (TSMs). We turn tenant feedback into practical actions that improve satisfaction.
Data
You get a full assessment of your data capability and maturity. We simplify your management, reporting, build frameworks that make sense, and help you use data to make better decisions. The result? Confidence in your data and clarity in your strategy.
Service Improvement and Transformation
From consumer standards reporting to complaint reviews and ASB accreditations, we provide independent reviews, regulatory alignment, and a clear plan to improve performance. It’s practical, measurable, and built to deliver lasting impact.
FAQs
Here you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, don't hesitate to contact us.
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What types of consultancy services does Housemark offer?
Housemark provides consultancy across three core areas:
Customer Experience – helping you understand and improve the end-to-end customer journey.
Data – supporting organisations to assess data maturity, improve data quality, and build future-proof strategies.
Service Improvement and Transformation – diagnosing issues, delivering insights, and designing action plans for change.
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Who delivers the consultancy services?
Our services are delivered by trusted experts and a network of trusted specialists via the Housemark Hub, ensuring sector expertise and continuity from diagnosis to delivery.
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Can non-members access Housemark’s consultancy services?
Yes. Housemark’s consultancy services are available to both members and non-members. While members may benefit from exclusive insights and preferential rates, non-members can still access our full range of consultancy solutions, including customer experience, data strategy, and service transformation support. We tailor each engagement to your organisation’s needs, regardless of membership status.
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Can Housemark help with regulatory compliance?
Yes, Housemark offers comprehensive support to help social housing providers meet regulatory compliance requirements. With the introduction of new consumer standards and increased scrutiny from the Regulator of Social Housing, Housemark provides tools, assessments, and expert guidance to ensure landlords are prepared and compliant.
Key services include:
Tenant Satisfaction Measures (TSMs): Support with data collection, analysis, and presentation to meet regulatory expectations.
Complaints and ASB Accreditation: Independent assessments aligned with the Housing Ombudsman’s code and proposed standards.
Performance Reporting & KPI Audits: Assurance pathways that help landlords demonstrate compliance and provide transparency to boards and tenants.
Equality Impact Assessments: Expert reviews to ensure fair access and outcomes for all tenants.
Consumer Standards Compliance Reviews: “Critical friend” assessments through documentation reviews, staff engagement, and site visits.
Data Insight & Benchmarking: Sector-wide comparative analysis to identify gaps in safety, record-keeping, and service delivery.
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How do I get started with Housemark consultancy?
You can book a discovery call to discuss your needs and explore how our tailored solutions can support your organisation.
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Start your journey and learn more
Book a free discovery call and explore how we can help you meet regulatory standards, boost satisfaction, and drive meaningful improvement.