Social Housing Consultancy Powered by Sector Intelligence
When you need to improve performance, strengthen compliance and deliver better outcomes, Housemark gives you the data, insight and practical expertise to act with confidence. Trusted by over 350 landlords, we help you turn challenges into meaningful change.
Unmatched Sector Insight & Benchmarking
With insight drawn from over 3,500 datasets covering 3.8 million homes, you immediately benefit from a level of visibility and benchmarking that transforms how you understand performance. You don’t have to guess what “good” looks like, you can see it clearly, compare yourself accurately, and make informed decisions grounded in real sector evidence.
Deep Expertise in Regulation, Performance & Service Delivery
Whether you’re preparing for Consumer Standards inspections, strengthening your TSM data, or improving services like complaints or ASB, you gain access to specialists who understand the regulatory landscape inside out. You’re supported by experts who translate complex expectations into practical guidance you can act on, reducing risk and increasing confidence across your organisation.
Proven, Practical Consultancy That Drives Real Change
Every review, audit or assessment we deliver gives you clear, prioritised recommendations and a roadmap designed around your organisation. You don’t just receive insight, you receive steps you can take immediately, supported by sector best practice and shaped through engagement with your people.
Trusted, Independent Assurance for Boards, Executives & Regulators
Provide your leadership with credible, objective assurance across data quality, service performance and regulatory compliance. You can stand behind your reporting, evidence your progress and demonstrate that your decisions are backed by trusted, external expertise.
Consultancy Products & Services
TSM & Customer Experience
More than just TSM surveys. You get a clear, independent view of how your customer service is performing, with direct alignment to Tenant Satisfaction Measures (TSMs). We turn tenant feedback into practical actions that improve satisfaction.
Data
You get a full assessment of your data capability and maturity. We simplify your management, reporting, build frameworks that make sense, and help you use data to make better decisions. The result? Confidence in your data and clarity in your strategy.
Service Improvement and Transformation
From consumer standards reporting to complaint reviews and ASB accreditations, we provide independent reviews, regulatory alignment, and a clear plan to improve performance. It’s practical, measurable, and built to deliver lasting impact.
Andrew Jackson, Consultancy Director
Data-Driven Insight That Helps You Lead, Improve and Deliver for Residents
As Director of Consultancy at Housemark, Andrew brings over 15 years’ experience at the intersection of housing data, organisational transformation, and corporate leadership. With a deep understanding of how insight, governance and culture combine to drive better outcomes, Andrew has worked extensively across the housing sector to help organisations turn complex data into clear, confident decision-making.
In his role, Andrew leads the strategic development of Housemark’s consultancy offer, with a clear ambition: to make Housemark the most trusted, impactful and forward-thinking consultancy service in the sector. By combining rigorous data expertise with practical transformation skills and a strong grasp of board-level priorities, we are focused on delivering consultancy that is credible, collaborative and genuinely useful for housing organisations navigating change.
Contact Andrew directly: andrew.jackson@housemark.co.uk
Hear from our customers
Accelerate change in your organisation by partnering with our housing sector specialist consultants
Our sector leading consultancy services gives you the strategic insight, data intelligence, and expert guidance to make bold decisions that transform services, elevate performance, and deliver lasting value for your communities.
Delivered by our trusted experts and through a dynamic team of specialists via the Housemark Hub, our consultancy solutions are all underpinned by trusted data analysis, powered by Housemark insight.
FAQs
Here you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, don't hesitate to contact us.
Contact us to learn more-
What types of consultancy services does Housemark offer?
Housemark provides consultancy across three core areas:
Customer Experience – helping you understand and improve the end-to-end customer journey.
Data – supporting organisations to assess data maturity, improve data quality, and build future-proof strategies.
Service Improvement and Transformation – diagnosing issues, delivering insights, and designing action plans for change.
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Who delivers the consultancy services?
Our services are delivered by trusted experts and a network of trusted specialists via the Housemark Hub, ensuring sector expertise and continuity from diagnosis to delivery.
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Can non-members access Housemark’s consultancy services?
Yes. Housemark’s consultancy services are available to both members and non-members. While members may benefit from exclusive insights and preferential rates, non-members can still access our full range of consultancy solutions, including customer experience, data strategy, and service transformation support. We tailor each engagement to your organisation’s needs, regardless of membership status.
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Can Housemark help with regulatory compliance?
Yes, Housemark offers comprehensive support to help social housing providers meet regulatory compliance requirements. With the introduction of new consumer standards and increased scrutiny from the Regulator of Social Housing, Housemark provides tools, assessments, and expert guidance to ensure landlords are prepared and compliant.
Key services include:
Tenant Satisfaction Measures (TSMs): Support with data collection, analysis, and presentation to meet regulatory expectations.
Complaints and ASB Accreditation: Independent assessments aligned with the Housing Ombudsman’s code and proposed standards.
Performance Reporting & KPI Audits: Assurance pathways that help landlords demonstrate compliance and provide transparency to boards and tenants.
Equality Impact Assessments: Expert reviews to ensure fair access and outcomes for all tenants.
Consumer Standards Compliance Reviews: “Critical friend” assessments through documentation reviews, staff engagement, and site visits.
Data Insight & Benchmarking: Sector-wide comparative analysis to identify gaps in safety, record-keeping, and service delivery.
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How do I get started with Housemark consultancy?
You can book a discovery call to discuss your needs and explore how our tailored solutions can support your organisation.
Start your journey and learn more
Book a free discovery call and explore how we can help you meet regulatory standards, boost satisfaction, and drive meaningful improvement.