Customer Experience Club

Dates: 7 June, 6 September and 8 November 2018

This Club will help you to understand your customers, how to tailor your services and be more accessible, achieve value for money and much more.

This Club is chaired by Jacqueline Norwood, HouseMark Scotland Associate, formerly Leader of Care and Integration and Leader of Neighbourhood Services with Wheatley Group and Area Director at GHA.

Membership includes attendance at three Club meetings as well as access to our Knowledge Base, an online database of housing articles and case studies and our members’ forum.

Preview programme for the 6 September meeting

 If you have any questions, or if you'd like to join the Customer Experience Club, please contact us.

For more information about our Specialist Clubs programme, click here.

By Natalia Karska

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