Early insight. Candid discussion. Stronger complaint leadership.
Stay ahead of emerging complaint trends and regulatory expectations by joining our exclusive Executive Insight session for local authority and ALMO leaders.
This online roundtable provides a unique opportunity to hear directly from senior leaders at the Housing Ombudsman Service and discuss the issues shaping resident experience, complaint handling and service improvement across the sector.
Joining us will be:
Andrea Keenoy, Interim Housing Ombudsman
Justin Crittall, Director of Casework
Together, they will explore the issues emerging from Ombudsman investigations, the lessons local authority landlords can learn from recent cases, and the practical steps organisations can take to improve services and outcomes for residents.
Why attend?
- Hear directly from the Housing Ombudsman Service
- Gain insight into emerging complaint themes affecting local authority landlords
- Understand lessons from recent investigations and determinations
- Explore how complaint data can support service improvement
- Discuss common challenges with peers from across the sector
- Ask questions and share experiences in a confidential environment
Topics include
- Emerging complaint trends
- Complaint handling culture
- Organisational learning and improvement
- Consumer regulation and resident expectations
- Lessons from Ombudsman casework
- Open discussion and Q&A
Delivered under Chatham House rules, the session provides a trusted space for open and candid discussion.
Exclusive member benefit
Included as part of your Housemark membership, this session is free to attend and available exclusively to Housemark member organisations.
For further details or support with your booking please contact Helen Williams.
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