Exclusive for Housing Association Leaders
Early insight. Candid discussion. Stronger complaint leadership.
Join our Executive Insight session with the Housing Ombudsman Service and hear directly from senior leaders about the emerging issues, challenges and opportunities shaping the sector.
This exclusive online roundtable is designed for housing association CEOs and senior leaders who want to stay ahead of complaint trends, regulatory expectations and evolving resident needs.
Joining us will be:
Andrea Keenoy, Interim Housing Ombudsman
Justin Crittall, Director of Casework
Together, they will provide insight into the latest issues emerging from Ombudsman investigations and explore how landlords can use complaints as a catalyst for learning, improvement and better resident outcomes.
Why attend?
- Hear directly from the Housing Ombudsman Service
- Gain insight into emerging complaint themes affecting local authority landlords
- Understand lessons from recent investigations
- Explore how complaint data can support service improvement
- Discuss common challenges with peers from across the sector
- Ask questions and share experiences in a confidential environment
Topics include
- Emerging complaint trends across housing associations
- Lessons from Ombudsman investigations
- Building a positive complaint handling culture
- Consumer expectations and service improvement
- Using complaint intelligence to identify risk and opportunity
- Open discussion and Q&A
Delivered under Chatham House rules, the session session enables honest discussion and meaningful engagement between sector leaders and the Ombudsman Service.
Exclusive member benefit
Included as part of your Housemark membership, this session is free to attend and available exclusively to Housemark member organisations.
For further details or support with your booking please contact Helen Williams.
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