Housemark’s Information Security Forum is the place to discuss cyber security and governance for housing specialists and is the first WARP (Warning Advice and Report Point) for housing associations in the UK. Led by information security experts and partners, membership of the Forum gives you access to essential information about current potential threats to your […]
With increased regulatory focus on consumer standards and a renewed emphasis on customers, now is the time to ensure that your organisation places customer experience at the core of its operations. This club examines both the reactive and proactive aspects of customer service, as well as the tools, skills, and processes required to define and […]
How do housing providers manage data? Over the last few months, Housemark has been researching the technology landscape of UK social housing providers. Our Digital Maturity Masterclass will explore the survey research, with the session providing key insights into how housing providers manage and integrate their data, highlighting challenges, trends, and strategic priorities for the […]
Social landlords are looking for better ways to visualise their data to support decision-making and provide greater insight. Microsoft Power BI is data visualisation software that can help bring data to life and reveal the stories behind the numbers - via live data dashboards, interactive reports, charts, graphs, and more. This one-day course (delivered over […]
Anti-social behaviour (ASB) remains one of the most pressing challenges facing social housing providers across the UK. Yet, many social landlords struggle with inconsistent practices, subjective judgments, and fragmented systems— often leaving tenants under-served and frontline teams frustrated. Why should you attend? Break the cycle of inconsistent ASB casework Equip your teams with the tools […]
Data experts in social housing want to increase their time to undertake high-level tasks, not repeat routine data entry and analysis. Machine Learning allows computers to learn from data and improve their performance over time. It uses algorithms to analyse data, identify patterns, and influence decision making. This one-day course (delivered over two half days) is […]
In order to ensure that you are making the most efficient use of your data for reporting purposes, it is vitally important to understand the fundamental concepts of how best to extract, structure and manipulate it. This one-day course (delivered over two half days) takes Excel in housing to a new level. Using real housing […]