Our report highlights how landlords are progressing against the Regulator’s standards at the halfway point, with encouraging improvements across both perception and management indicators.
Why download the report?
Discover how landlords are progressing against the Regulator of Social Housing’s standards at the halfway point of 2025/26. The latest Tenant Satisfaction Measures (TSM) data reveals encouraging improvements across both perception and management indicators—giving you the insight you need to stay ahead.
What members get.
Housemark members gain exclusive access to the full mid-year dataset, including:
- Performance benchmarks from 76 landlords managing 2.3 million homes across England.
- Top-performer insights showing how satisfaction scores have reached 77%—and what’s driving that success.
- Repairs and service trends, including a 4.1-point rise in repairs satisfaction and improved customer communication scores.
- Peer comparisons and region-specific data to guide strategic decisions and service improvements.
Not a member?
You can still request a complimentary summary of the report, offering a high-level overview of sector performance and emerging trends. Complete the form below to receive your copy and learn more about how Housemark’s insight can help you get ahead.
Already a member?
You should have received the full report directly to your inbox. If your organisation submitted data, you’ll also receive a personalised version with tailored insights and contextual analysis. 📩 Haven’t received it? Get in touch with us at communications@housemark.co.uk and your dedicated Account Manager will get it to you.