Housemark’s Housing Data and Analytics Summit on 9 November will feature a range of in and out of sector data experts speaking on a variety of topics.
Over the last few weeks, we’ve been introducing our expert speakers and this week it’s time to find out more about Rebecca Reed, Head of Insight and Development and Verity Richards, Head of Dispute Support at the Housing Ombudsman. Rebecca and Verity will join Abel Aboh, Data Management Lead, Bank of England to discuss the ‘key to successful data, knowledge, and information management.’
In this session we will hear practical advice on successful data and information management from Abel, a high performing data management and data governance professional. We will also explore the recommendations around record-keeping and data management outlined by the Housing Ombudsman’s Knowledge and Information Management report on how data can be used to increase efficiencies.
Get to know Rebecca Reed
Rebecca Reed is the Head of Insight and Development at the Housing Ombudsman Service. She joined the Service in November 2020, having worked for over 15 years for the Independent Office for Police Conduct, driving improvements in the police complaints system through data analysis, thematic investigations and critical interventions.
At the Housing Ombudsman, she heads up the function that drives improvements in the housing complaints system using Spotlight reports, landlord interventions, paragraph 49 investigations and the Complaints Handling Code. The function also provides insight into service provision as well as themes and trends in complaints to facilitate sector learning and a positive complaints culture for landlords and governance.
Get to know Verity Richards
Verity joined the Housing Ombudsman as the Head of Dispute Support in March 2021, after spending over 12 years working at a large, national housing association in which she was responsible for the complaints and stakeholder enquiries service. Prior to this she worked in Business Information with a key focus on customer research, insights and operational policy development.
She is a member of the Chartered Management Institute and uses her experience to build strong, high-performance teams which provide efficient and effective services to customers. Committed to embedding best practice across the housing sector, Verity took part in the Housing Ombudsman’s Sector Engagement Pilot and has chaired the West Midlands Regional Forum to encourage cross organisational working.
Book your places today!
Learn from and be inspired by Rebecca and Verity and other speakers, network with peers and explore the value and potential data can bring to your organisation – book your places now.