Housemark Scotland is pleased to welcome Lorraine Usher as chair of its Scotland Advisory Board (SAB). This appointment comes at an exciting time for Housemark as it launches an innovative new offer to its members and the wider sector.
A sought-after sector leader, Lorraine has more than 20 years’ experience in housing and is currently Chief Executive at Loreburn. Her varied career has been characterised by excellence – starting out as a rent collector and progressing through roles such as, supported housing manager, resident involvement officer and director. Loreburn was voted Employer of the Year at the CIH Women in Housing Awards in October 2019 and under Lorraine’s leadership, Loreburn has been recognised as an innovative, forward-thinking registered social landlord.
Lorraine succeeds Helen Murdoch, who has been the SAB chair since 2017.
“I am delighted to be taking on the role of chair at Housemark Scotland as the sector responds to a complex, shifting landscape. Housemark has a unique vantage point and data-driven solutions to help keep pace with the pandemic recovery roadmap, policy direction and the significant challenges providers are facing. Its position as the leading data and insight company for the UK housing sector has never been more critical and I look forward to providing the strategic oversight to enable even more landlords to benefit across Scotland.
I believe all landlords have a duty to explore and introduce new ways to deliver excellent services at competitive costs, and I’m excited by the opportunities Housemark’s new offer provides to help landlords achieve this.”
“Over the past year, we have seen that landlords who use data to make critical decisions in the right places at the right time have typically delivered stronger performance. Lorraine takes up her role as chair as we launch an exciting new offer that will challenge landlords to think differently about how they use data, reimagine service delivery and drive an innovation culture. We are delighted to be welcoming an award winning leader who brings a wealth of experience, passion and energy as our chair as we support social landlords to emerge from uncertainty stronger, redefine what’s possible and respond to changing needs to deliver better outcomes for their customers, people and organisations .”
Kirsty Wells, Head of Housemark Scotland