Discover more about Housemark’s TSM Survey service.
With the Regulator of Social Housing placing increased emphasis on transparency, accountability, and tenant experience, housing providers must go beyond data collection to truly understand and act on what tenants are telling them.
In this webinar, Housemark’s consultancy experts will share best practices for designing and delivering effective TSM surveys, interpreting results in context, and using insights to inform strategic decisions. From improving complaint handling to tailoring services to community needs, we’ll explore how TSM data can be a catalyst for meaningful change. Whether you’re looking to boost satisfaction scores, prepare for regulatory scrutiny, or build trust with tenants, this session will equip you with the tools and thinking to make your TSM data deliver valuable insight into your organisation.
The session is open to Housemark members and non-members.
For any questions about the content or your booking, please contact imogen.fowler@housemark.co.uk.
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