The role of data in housing has changed. Expectations are higher. Scrutiny is sharper. And AI is moving faster than most organisations were ready for. This isn’t just about reporting anymore. Data now underpins repairs performance, tenant experience, regulatory confidence, and day-to-day decision making.
The Housemark Data and AI Summit is built around that reality.
What’s the Summit about?Â
Most organisations aren’t asking whether to use AI. They’re working out how to get their data foundations right, and how to apply AI in a way that actually works. Housemark’s Data and AI Summit focuses on that balance. You’ll hear how housing providers are:
Improving data quality, ownership and trust
Using data to influence performance and decisions
Applying AI in practice, not theory
Building confidence in governance and assurance
Nothing abstract. Just honest insight into what’s happening across the sector.
What you’ll get from attending
Practical insight from real housing organisations
Examples of what works (and what doesn’t)
A clearer view of how AI fits into housing
Confidence in governance and regulatory expectations
Opportunities to learn from and connect with peers
The day reflects the journey most organisations are on:
Fix the foundations
Data quality, ownership and governance
Building a culture that supports better data
Use data properly
Turning insight into decisions
Improving performance across services
Apply AI where it works
Real use cases across housing
Where AI is delivering value and where it isn’t
Stand up to scrutiny
Strengthening governance and assurance
Meeting regulatory expectations with confidence
Don’t miss out!
This event is open to both members and non-members, with exclusive discounted rates available for Housemark members and group bookings. Don’t miss our early bird prices, available for a limited time!
To be among the first to receive the event preview programme, have any other questions, or you prefer to pay by invoice please contact Helen Williams.Â
Get involved
If you’re interested in speaking at or sponsoring the event please contact Event Content Producer, Monika Edwards.
Confirmed speakers for Housemark Data and AI Summit, more to announce soon...
Oli France
Expedition Leader, Adventurer and Keynote speaker
Oli is an expedition leader and adventurer known for guiding teams through some of the world’s most extreme and challenging environments.
Oli will reframe the “AI Wild West” as today’s most compelling uncharted frontier. Drawing on expeditions through post war Syria and Siberia, he introduces the AAA Framework—Awareness, Anticipation and Adaptability—as a survival guide for navigating messy data, rapid AI change and high stakes decision making.
Karen Doran
Director of Regulatory Engagement, Regulator of Social Housing
Karen is Director of Regulatory Engagement at the Regulator of Social Housing (RSH), where she leads regulation of private registered providers. She has held previous roles at RSH in investigation, enforcement, and consumer regulation.
With over 30 years’ experience in housing, Karen began her career in frontline homelessness and housing management, and has worked across local authorities, housing associations, and in senior policy roles within central and regional government. Before joining RSH in 2013, she worked in consultancy and chaired the panel of social housing lenders. Karen also served as a non-executive director on the Audit & Risk Committee of a housing association in Northern Ireland.
Jonathan Cox
Chief Data Officer
Jonathan has over 15 years of experience providing data analysis and business support to the social housing sector. He previously worked for two large London Housing Associations before joining the Housemark data team in 2012. Jonathan has delivered a range of data consultancy projects, and recent clients include Catalyst Group, Trivallis, Solihull Community Housing, Stonewater Group and Aster Group.
Scott Bache
Head of Product Management, Housemark
Scott joined Housemark, one of the UK housing sector’s leading data and insight companies in 2024. He leads the development of digital products that help landlords harness the power of their data to improve services and performance. With a background spanning proptech and social housing, he brings a practical, product-led perspective on what it takes to deliver real value with emerging technology.
John Wickenden
Research Manager, Housemark
John has over 20 years’ experience in the social housing sector covering local authorities, ALMOs, housing associations as well as membership and trade bodies. John’s research covers all aspects of social landlords’ work, with up-to-date analysis of key policy issues and how they affect day-to-day operations.
He is an expert in how to measure the work of landlords in the social housing sector, with a deep understanding of English Social Housing Regulation. John’s recent projects include creating a set of building safety compliance measures, understanding how and when the sector will achieve carbon net zero and developing a forecasting methodology for housing costs, performance and satisfaction.
Paul McGrady
Chief Financial Officer, Magenta Living
Paul is the Chief Financial Officer at Magenta Living, leading financial strategy with a focus on creating long term value for the people and communities the organisation serves. He began his career in local government finance before holding senior roles across public bodies in the Northwest and North Wales, including Finance Director for Denbighshire County Council, and moved into executive housing leadership over a decade ago.
Alongside his finance roles, Paul has led major development and regeneration projects, bringing together financial rigour, data informed decision making, and a deep commitment to social impact. He also holds non executive director roles with a community food production company and a leisure and community health charity, and has previously served on the boards of Wrexham University and a housing association.
Charlotte Edwards
Head of Strategy, Data and Insight, Plymouth Community Homes
As Head of Strategy, Data and Insight at Plymouth Community Homes, Charlotte leads the organisation’s data strategy, driving improvements in analytics capability, customer insight, and performance reporting. Charlotte has successfully embedded a mature, data driven culture, strengthening decision making and enabling teams to use insight confidently and effectively.
Charlotte brings a blend of strategic thinking, technical understanding, and people centred leadership — committed to using data and insight to shape better services, support organisational growth, and create meaningful outcomes for residents and communities.
Stephen Love
Insight & Performance Reporting Manager, Accent Group
Stephen is a housing sector professional with 20 years’ experience specialising in resident engagement, customer insight, and data driven performance improvement. In his role at Accent Housing Group, he leads the organisation’s approach to Tenant Satisfaction Measures, customer segmentation, and Voice of the Customer insight, ensuring resident feedback directly shapes strategic and operational decisions.
A skilled collaborator and facilitator, Stephen works closely with senior leaders, regional engagement groups, contractors, and service improvement forums to translate complex data into meaningful action. His work has consistently strengthened organisational performance, improved satisfaction outcomes, and embedded a culture of continuous improvement across Accent.
Julia Mixter
Interim Executive Director – People, Technology & Transformation, Saxon Weald
Julia joined Saxon Weald on an interim basis with more than 25 years’ experience leading people, culture and organisational change across housing, healthcare, membership and public sector organisations.
A Fellow of the CIPD with a background in psychology and neuroscience, Julia brings a strong blend of people expertise and hands‑on leadership in digital, data and AI transformation. Prior to joining Saxon Weald, she was an Executive Director at Anchor, where she held board‑level responsibility and led a multi‑disciplinary team of around 250 colleagues spanning people and culture, technology and data, communications and marketing, and change and PMO. She led a complex, enterprise‑wide transformation and culture change programme designed to support regulatory improvement, alongside the development of people, digital, data and AI strategies. Before Anchor, Julia was at Raven Housing Trust, where she led an award‑winning digital transformation programme.
At Saxon Weald, Julia supports colleagues across the organisation on an interim basis to build the leadership capability, culture and digital foundations needed to deliver the Corporate Strategy.
Mark Baker
Director of Resources & Deputy Chief Executive, Raven Housing Trust
Mark joined Raven in 2019. He has worked across the public sector in Surrey, Sussex and Hampshire, including finance roles within local government education, children’s services and adult social care departments. Before joining Raven he was director of finance for Sussex Police from 2010 and director of finance within Surrey and Sussex Healthcare Commissioning from 2016. Both roles included responsibility for IT, procurement and estates. Mark is a qualified accountant and member of the Chartered Institute of Public Finance and Accountancy.
Ian Kelly
Director of Digital and Innovation, Plus Dane Housing
Ian has worked in the housing sector for over 15 years, across functions such as Repairs, Asset Management, IT, Business Intelligence, Procurement, Performance Improvement and Project Management.
Ian is responsible for Business Intelligence, IT, and Programmes, collectively known as the Digital and Innovation team. Ian and his team look to transform ideas into positive solutions for colleagues and customers.
Maryam Idris
Fractional Data & AI Strategist and Performance Analyst, Queens Cross Housing Association
Maryam is a Data Strategist specialising in the UK social housing sector. With expertise spanning regulatory compliance, performance reporting, and data governance, she helps housing organisations strengthen their data foundations and make informed, evidence-based decisions. Drawing on her experience as a Performance Analyst at Queens Cross Housing Association, where she modernises reporting processes and significantly reduced manual effort, Maryam combines technical insight with practical operational knowledge.
She is also a Board Member at Craigdale Housing Association, giving her a unique perspective on data assurance and governance from both management and board levels.
Maryam holds certifications in Power BI, Azure Data Fundamentals, Business Analysis, and AI & Data Science, and is currently focused on helping Scottish Registered Social Landlords improve data quality and confidence through ARC Data Assurance Reviews.
