What social landlords must do now to meet tenant expectations by 2030.
Social housing CX is at a crossroads. Tenant expectations are rising, scrutiny is increasing, and budgets are tighter than ever – yet many organisations are still relying on CX practices that are already losing impact.
This session, delivered by Housemark Associate and CX expert Chris Elliott, aims to cut through the noise to show what needs to stop, what needs to start, and how to shift from firefighting to foresight without a major transformation CX programme.
In the webinar, we’ll tackle:
- Why traditional CX approaches are no longer enough. Why annual surveys, compliance reporting, and reactive improvement are giving organisations insight too late and often missing the tenants who need support most.
- How to use CX insight to drive real service change. Moving beyond dashboards and reports to practical, CX‑led service design that reduces demand, improves trust, and stands up to regulatory scrutiny.
- Where to focus efforts for early, tangible wins. Predictive insight, real‑time sentiment, and clearer, personalised communication, using data and tools most organisations already have.
The webinar is open to members and non-members.
For further details or support with your booking please contact communications@Housemark.co.uk
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