Be among the first to see how your Tenant Satisfaction Measures compare months before the regulator publishes results.

Every year, Tenant Satisfaction Measures generate a huge amount of data across the sector. And every year, I see the same thing happen: organisations invest significant time collecting it but only really understand where they stand once the regulator publishes the national results.

TSM Early Findings exists to change that.

By submitting your data to Housemark now, you give yourself early, independent insight into how your organisation compares months before results become public and narratives start to form without you.

Data submission closes on 15 May.
Reports will be published mid to late June.

Why I believe this matters for senior leaders

From my perspective as Chief Data Officer, TSMs are no longer just an operational or regulatory issue. They increasingly shape:

  • Board and committee assurance
  • Regulator engagement
  • Tenant and stakeholder scrutiny
  • Confidence in performance narratives

What matters most at executive level is not just the absolute score, it’s context.

TSM Early Findings provides that context early enough for it to be genuinely useful.

It allows you to see:

  • Whether your internal view of performance aligns with sector patterns
  • Where emerging risk or under‑performance may require explanation
  • How your organisation is likely to be perceived once results are published nationally

That time to think, test and prepare is invaluable.

Insight you can act on not just data

When you submit your data, we don’t simply aggregate it. We analyse it carefully to produce insight that senior leaders can actually use.

Participants receive:

  • Early national and regional trends
    So you understand the wider landscape your results sit within.
  • Meaningful peer benchmarking
    Helping you understand performance in the context of comparable organisations.
  • Independent analysis
    Insight you can rely on for assurance, rather than interpretation drawn solely from internal sources.
  • Clear reporting designed for leadership conversations
    Suitable for executive teams, boards, scrutiny and assurance discussions.

Our aim is simple: to help leaders move from surprise to preparedness.

You already hold the data, this is about unlocking its value

Senior teams rightly expect a return on the effort invested in TSM collection.

Submitting your data to Housemark ensures that effort delivers:

  • Insight, not just compliance
  • Context, not just figures
  • Confidence, not just explanation afterwards

From where I sit, choosing not to submit is effectively choosing not to extract the full value from work you’ve already done.

For Housemark members

TSM Early Findings is consistently the most accessed and most cited Housemark report of the year.

As a member, submitting your data ensures you:

  • Maximise the value of your membership
  • Gain intelligence your peers already rely on
  • Enter the regulatory cycle informed rather than reactive

Please submit your data by 15 May to be included in this year’s analysis.

Submit your TSM data

For non‑members

Each year, I see member organisations use these findings to shape board discussion, refine narratives and anticipate regulatory focus.

Non‑members don’t have access to:

  • Early visibility of sector‑wide performance
  • Peer benchmarking ahead of regulator publication
  • Independent insight that supports executive assurance

That difference becomes very clear once results enter the public domain.

If you want early, credible insight rather than retrospective explanation, Housemark membership gives you access to analysis you won’t see elsewhere.

Find out more about Housemark membership

Or book a discover call with us today