Yes, it's another AI survey... but we're getting to the stuff that matters.

Help shape the sector benchmark and discover how leaders are turning AI into measurable value across systems, services and data.

Everyone is talking about AI. New tools are launching every week. Vendors are embedding AI into their platforms. Organisations are experimenting, piloting and investing.

But what does AI adoption actually look like across social housing?

That’s the question we’re setting out to answer.

Housemark’s latest research project goes beyond the hype to explore how AI is really being used across the sector. We’re looking at everything from leadership, governance and investment through to systems, data, operational processes and measurable outcomes.

Most importantly, we’re interested in whether AI is becoming embedded in the way organisations operate, or whether it’s still largely being used in isolation.

Why take part?

Complete the survey and you’ll receive exclusive early access to:

✅ The full research report and white paper

✅ Sector benchmarks on AI adoption and maturity

✅ Insight into how other housing providers are using AI

✅ The tools, platforms and approaches gaining traction across the sector

✅ Real examples of where AI is delivering measurable value

✅ Key barriers, lessons learned and future priorities

✅ Practical resources designed to help organisations move from experimentation to impact

What makes this research different?

Much of the conversation around AI in social housing focuses on governance concerns, vendor solutions or high-level use cases.

This research takes a different approach.

We’re exploring:

  • How mature AI adoption really is
  • Whether organisations can demonstrate ROI
  • How AI is being used across systems and data
  • What AI means for performance, insight, technology and operational teams
  • Whether organisations are building connected AI-enabled services or operating in silos

At its core, we’re asking one simple question:

Is AI truly transforming organisations, or is it still operating in silos?

Who should take part?

We’re looking for responses from professionals across housing, including:

  • Executive and senior leadership teams
  • Performance and insight professionals
  • Data and analytics teams
  • Digital and transformation leaders
  • IT and technology teams
  • Service and operational managers

You don’t need to be an AI specialist to take part. We’re interested in perspectives from across the organisation.

How long will it take?

The survey takes approximately 10 minutes to complete.

In return, you’ll receive exclusive early access to the findings, sector benchmarks and white paper before wider publication.

Beyond the Hype: What AI Adoption Really Looks Like in Social Housing – Fill in form