Housemark’s Housing Data and Analytics Summit on 9 November will feature a range of in and out of sector data experts speaking on a variety of topics.
Every week we’ll be introducing one of our expert speakers and this week it’s the turn of Dr. Simon Williams, a renowned expert in service performance improvement specialising in customer satisfaction feedback, service quality enhancement, and exceptional service experiences. Simon will be joining us to speak about ‘data challenges within the housing sector’.
Get to know Dr. Simon Williams
Dr. Simon Williams is the Managing Director of Service Insights, a market research and business consulting firm, where he leads a team dedicated to elevating customer experiences and optimising service performance across various industries. Simon has worked in the social housing sector for over 20 years and is a Fellow of the Chartered Institute of Housing and a Certified Member of the Market Research Society. His research interests primarily focus upon service performance improvement, and in particular, customer satisfaction feedback, service quality, and improving service experience. He also has a wider interest in how this can be supported through technology and innovation. Simon completed his PhD exploring “The Influence of Customer Satisfaction Feedback on Service Quality and Performance Improvement in English Social Housing” at Leeds University Business School. Simon also holds an Associate Faculty role at Leeds University Business school as a tutor and researcher.
Book your places today!
Housemark’s Housing Data and Analytics Summit takes place on Thursday 9 November at Silverstone International Conference and Exhibition Centre and is the only data event dedicated to the social housing sector, with an agenda jam-packed full of exciting content – all aimed at helping you to harness the power of data.
Learn from and be inspired by Simon and other speakers, network with peers and explore the value and potential data can bring to your organisation. Take advantage of our early bird discount and book your places now.