StarT (Survey for tenants and residents' Transactions) is our new benchmarking service for transactional surveys. Just as Star provides a comparable framework for a landlord's main tenant and resident perception satisfaction survey, StarT provides a framework for comparable transactional surveys.
StarT enables you to compare transactional tenant satisfaction drawn from real-time customer feedback with your peers alongside the perception survey data (drawn from Star).
Guidance is available for members and includes details around the use of transactional surveys, questions and advice on survey methods, sample sizes and other things to consider.
For more information about StarT, please contact us.
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In a process led by the Haymarket Group and facilitated by HouseMark Scotland, the Sector Scorecard collected data for fifteen high-level KPIs which measure business costs and performance along with tenant satisfaction.