StarT (Survey for tenants and residents' Transactions) is our new benchmarking service for transactional surveys. Just as Star provides a comparable framework for a landlord's main tenant and resident perception satisfaction survey, StarT provides a framework for comparable transactional surveys.
StarT enables you to compare transactional tenant satisfaction drawn from real-time customer feedback with your peers alongside the perception survey data (drawn from Star).
Guidance is available for members and includes details around the use of transactional surveys, questions and advice on survey methods, sample sizes and other things to consider.
For more information about StarT, please contact us.
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As we pass one hundred days of lockdown and the halfway point of 2020, we’re reflecting on some of the changes we have seen as we adapt to the so called ‘new normal’ and what they could mean for housing.
HouseMark has shared the month three findings from our sector-wide COVID-19 impact analysis.
Friday 26 June 2020