StarT (Survey for tenants and residents' Transactions) is our new benchmarking service for transactional surveys. Just as Star provides a comparable framework for a landlord's main tenant and resident perception satisfaction survey, StarT provides a framework for comparable transactional surveys.
StarT enables you to compare transactional tenant satisfaction drawn from real-time customer feedback with your peers alongside the perception survey data (drawn from Star).
Guidance is available for members and includes details around the use of transactional surveys, questions and advice on survey methods, sample sizes and other things to consider.
For more information about StarT, please contact us.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Promote best practice, learn from others, and bring your data to life with our range of Specialist Clubs.
The January issue of our Data Analysis Bulletin is now available
We would like to send best wishes to all of our members, customers and partners this festive season.
In October, we delivered HouseMark’s 10 Days of Data - a series of virtual bitesize events that explored the value of data in a way not seen before in the social housing sector.