Comparison projects

Our specialist data comparison projects take a deep-dive into key service areas to identify sector trends, summarise sector performance in current policy and regulatory context and share tangible best practice.

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Together we’ll show you where you stand, what’s possible, and the tangible takeaways you need to drive change.

Our customer experience comparison project is open for participants now. With increased consumer regulation on the horizon, we’ll use detailed data from across customer services, complaints handling and contact centres, to help you prepare for the future.

To find out more, download the leaflet below or contact us.

“The report we received was extremely useful and provided us with a comprehensive overview of our performance... The data-driven insights gave us the confidence to make decisions about how best to restructure our contact centre.”

Anita Wright Head of Analytics & Insight, Onward Homes


Find out more about the Customer Experience Comparison Project

Work with Housemark

Our expert partners are here to provide support to boost your in-house capabilities. By presenting data in a clear way, we’ll show you what the numbers mean to your customers, your people, and your business.

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