As landlords see a change in customer profiles, they also see a rise in customer expectations. Digital technology, among other factors, is transforming the way customers communicate and behave; the pressure is on to provide a first class, tailored and diverse service.
This club will help you to understand your customers, how to tailor your services and be more accessible, achieve value for money and much more. Expert insight is also given by Richard Beevers from Customer Plus.
HouseMark members: £795 + VAT.
Non-members: £995 + VAT.
Membership includes access for one person per organisation.
Award winning customer experience consultancy specialising in strategy, research, training and communications.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
As a member, you can access a range of tools included in the cost of your subscription. Explore our tools to see how we can add value.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Value for Money Health Check
Knowing you’re delivering a good deal – defining what value means to you.
HouseMark Scotland, has today launched the 2017 Scottish Social Housing Charter interactive comparison tool, supporting the social housing sector to identify and action areas for improvement and efficiencies.