As landlords see a change in customer profiles, they also see a rise in customer expectations. Digital technology, among other factors, is transforming the way customers communicate and behave; the pressure is on to provide a first class, tailored and diverse service.

This club will help you to understand your customers, how to tailor your services and be more accessible, achieve value for money and much more. Expert insight is also given by Richard Beevers from Customer Plus.

Topics include:

Download factsheet 

Cost:

HouseMark members: £795 + VAT.
Non-members: £995 + VAT.
Membership includes access for one person per organisation.

Supported by:

Award winning customer experience consultancy specialising in strategy, research, training and communications.

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