Gain assurance, evidence performance and highlight areas for improvement with an independent review of your customer complaints processes.

The publication of the Social Housing White Paper shines the spotlight on the effective resolution of complaints and proposes new ways of working to demonstrate transparency and deliver meaningful customer engagement. Get one step ahead and assess how you’re doing now with our refreshed Complaints Health Check. 

The Health Check, offers an independent assessment of your processes and procedures, allowing you to:

View the Health Check leaflet 

Available to all housing providers across the UK, the price for HouseMark members is £3,595 + VAT and reasonable expenses.

Upon completing the Health Check, there is the option to ‘top-up’ your approach to a full Accreditation. The Accreditation sees you assessed against 44 robust Building Blocks which have been developed and agreed by the Housing Ombudsman Service. A successful Accreditation is valid for three years.

For more information, or to book your Health Check, please contact Elaine Middleton at


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