Quality mark your services and provide assurance to your stakeholders with our accreditation schemes.
Our accreditation schemes offer an independent review of your ASB and complaints services. They offer a second pair of eyes to highlight where you excel and suggest areas to improve. We apply a consistent methodology, independently assess and stimulate continuous improvement. Each accreditation is valid for three years.
Our ASB accreditation standards match the Respect Charter, while our complaints accreditation standards are endorsed by the Housing Ombudsman Service, matching their dispute resolution principles.
For more information about Accreditations, please contact us.
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We offer a range of benchmarking tools to help you really understand your performance in comparison with others' so that you can make informed business decisions.
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The October issue of our Data Analysis Bulletin is now available
Fashion was my future. At 18 years old, with an edgy hairstyle and an experimental (and slightly gothic) look, I headed to university to explore what the fashion world was all about...
Guest blog by Steve Hayes, Head of Communications at Citizen