Quality mark your services and provide assurance to your stakeholders with our accreditation schemes.
Our accreditation schemes offer an independent review of your ASB and complaints services. They offer a second pair of eyes to highlight where you excel and suggest areas to improve. We apply a consistent methodology, independently assess and stimulate continuous improvement. Each accreditation is valid for three years.
Our ASB accreditation standards match the Respect Charter, while our complaints accreditation standards are endorsed by the Housing Ombudsman Service, matching their dispute resolution principles.
For more information about Accreditations, please contact us.
Join HouseMark and gain access to one of the sector’s largest member communities and all the know-how, data and tools within it.
We offer a range of benchmarking tools to help you really understand your performance in comparison with others' so that you can make informed business decisions.
Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Summer is almost here, time to turn down the heating (possibly) and prepare your 18/19 data for various submissions including the Scottish Housing Regulator (SHR) and for Registered Social Landlords the Sector Scorecard...
Falkirk and West Dunbartonshire councils are leading the way in self-awareness by piloting HouseMark Scotland’s new Embedding Excellence Programme
Our Deputy Director of Business Intelligence Jonathan Cox outlines why it is important to use satisfaction data and what the latest developments mean for STAR