Specialist Clubs Scotland are open to our members and non-members and are a part of our new programme to support the housing sector to achieve continuous improvement and deliver better outcomes for stakeholders such as tenants, lenders and regulators.
Each club is chaired by an expert in their field and they are designed to support you to learn from each other and work together to develop new solutions. The chairs co-ordinate meeting content so they complement one another and ensure cross-over, where appropriate.
Our clubs also provide a platform to share practice, learn from others and get into the detail of service delivery and improvement. The nature and content are closely linked to our benchmarking services to 'make your data real' as well as to the latest news in the housing sector. Each club includes a fantastic line-up of in and out of sector experts and opportunities to engage with stakeholders around the business improvement agenda.
We are delighted that the second meeting of the 2019 Customer Experience Club will be hosted at Virgin Money’s Lounge in Queen Street, Glasgow on Tuesday 10 September, and will feature a presentation on Virgin Money and Clydesdale Bank’s innovative approaches to customer experience.
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Join our high-quality events that address housing's pertinent issues; featuring inspirational speakers and experts from in and outside the sector.
Catch up on the June 2019 issue of our newsletter.
The review was launched in light of the challenges set out by the social housing green paper and the technological innovations in the collection and reporting of customer perception data since STAR was last revised.
HouseMark Scotland’s First Class Governance event took place on May 21st in Glasgow and saw attendees learn from world-class speakers about what this really means in a changing world.