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DTSTART;TZID=Europe/London:20260625T140000
DTEND;TZID=Europe/London:20260625T150000
DTSTAMP:20260613T045450
CREATED:20260421T132153Z
LAST-MODIFIED:20260602T124005Z
UID:12147-1782396000-1782399600@www.housemark.co.uk
SUMMARY:Data Masterclass: Awaab’s Law - From Policy to Practice
DESCRIPTION:What good data looks like (and why it matters)  \nFocusing strictly on delivery practice\, this member-exclusive masterclass utilises our unique KPI benchmarking\, emerging damp and mould data\, and TSM insights to tackle three critical areas: \n\nDefinition & Categorisation: How landlords are defining and categorising cases.\nFrontline Triage: How triage decisions are being made on the ground.\nSystems & Reporting: How data is (or isn’t) being effectively captured.\n\nWhy you can’t miss this:\nData variation is starting to appear widely across the sector. We will expose why organisations facing identical challenges are seeing vastly different data\, and what this means for your performance\, visibility\, and tenant experience. \nThis is a practical\, collaborative session. Come prepared to share your roadblocks and troubleshoot alongside sector peers during our open Q&A. \nFor further details or support with your booking\, please contact communications@housemark.co.uk
URL:https://www.housemark.co.uk/event/data-masterclass-awaabs-law-from-policy-to-practice/
CATEGORIES:Data masterclasses
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260707T140000
DTEND;TZID=Europe/London:20260707T150000
DTSTAMP:20260613T045450
CREATED:20260513T082830Z
LAST-MODIFIED:20260603T094325Z
UID:12311-1783432800-1783436400@www.housemark.co.uk
SUMMARY:TSM Year-End 2025–26 Report Briefing
DESCRIPTION:  \n\nTSM Report 2025–26: Early Findings Briefing\nThe clearest view of TSM performance before the regulator publishes\nWe’ve just completed this year’s TSM data collection. \nWith 223 providers contributing\, covering roughly two thirds of the English sector\, this is one of the most comprehensive datasets we’ve assembled. \nAt this point in the cycle\, it’s likely the closest thing to a sector-wide view of performance before the regulator publishes results in Q4. \nSome of the early patterns are already standing out.\nNot everything is playing out as expected. \nWhy this matters now\nRight now\, most organisations are still working out: \n\nWhere they really sit relative to others\nWhich metrics matter most\nWhat’s likely to come under scrutiny\n\nThis dataset starts to answer those questions with real evidence\, not assumptions. \nThat timing is what makes this session particularly useful. \nWhat we’ll cover\nIn this session\, we’ll walk through: \n\nWhat the data is showing across the sector\nWhere performance is diverging most clearly\nEarly indicators of risk and opportunity\nWhat stronger performers are doing differently\nWhat this could mean ahead of regulatory reporting\n\nWho this is for\nThis session is designed for: \n\nChief Executives\nDirectors of Operations / Housing and supporting team members\nHeads of Performance / Insight and supporting team members\nAnyone responsible for interpreting or acting on TSMs\n\nJoin the briefing\n📅 7 July 2026\n⏱️ 2pm\n📍 Online \nA more complete picture than usual\nWith participation at this scale\, this isn’t just another report. \nIt’s one of the first times we can see how TSM performance is actually landing across the sector in a meaningful way. \nThat makes this session less about theory\, and more about reality. \n\nFor further details or support with your booking\, please contact communications@housemark.co.uk
URL:https://www.housemark.co.uk/event/tsm-report-2025-2026/
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260709T133000
DTEND;TZID=Europe/London:20260709T150000
DTSTAMP:20260613T045450
CREATED:20260319T125832Z
LAST-MODIFIED:20260602T115052Z
UID:11852-1783603800-1783609200@www.housemark.co.uk
SUMMARY:Housemark's Executive Insight with the Housing Ombudsman
DESCRIPTION:Early insight. Candid discussion. Stronger complaint leadership. \nJoin our exclusive Executive Insight session with the Housing Ombudsman—designed for senior leaders and CEOs within Housemark’s membership. \nHeld as part of our Executive Insight series\, this online roundtable offers a rare opportunity to hear directly from Richard Blakeway\, Housing Ombudsman\, and gain early intelligence alongside candid reflections on the issues shaping complaint handling across the sector. \nThis is a valuable member benefit\, giving you direct access to the Ombudsman to ask questions\, share your organisation’s experiences\, and contribute to open\, strategic discussion in a trusted environment. \nSession discussion points \n\nCreating a positive complaint handling culture \nAwaab’s Law in practice\nLatest updates and reports\nEmerging trends and good practice \n\nYou’ll also have the chance to share feedback with the Ombudsman about your organisation’s experiences and current position. Delivered under Chatham House rules\, the session encourages honest\, open and confidential conversation.   \nExclusive member benefit \nThis session is only open to Housemark members. To book your place please contact helen.williams@housemark.co.uk 
URL:https://www.housemark.co.uk/event/housing-ombudsman-executive-insight-meeting-housemark/
CATEGORIES:Executive networks
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260915T100000
DTEND;TZID=Europe/London:20260915T113000
DTSTAMP:20260613T045450
CREATED:20260324T175811Z
LAST-MODIFIED:20260612T100650Z
UID:11897-1789466400-1789471800@www.housemark.co.uk
SUMMARY:Resident Engagement and Satisfaction Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we explore in the Resident Engagement and Satisfaction Forum: \n\nTenant engagement in governance\, service design and successful involvement panels\nReviewing performance data and satisfaction\, including TSMs\nDigital transparency\, access to information\, and tackling misinformation to build trust\nAccountability and Complaints Handling\nMeeting diverse needs and improving inclusion\, respect and cultural competencies\n\nAttend the next meetings \nMeetings run 10.00-11.30 online via Teams. \n\nTuesday 15 September\nTuesday 1 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/resident-engagement-and-satisfaction-forum-june/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260917T100000
DTEND;TZID=Europe/London:20260917T113000
DTSTAMP:20260613T045450
CREATED:20260324T174913Z
LAST-MODIFIED:20260612T100936Z
UID:11891-1789639200-1789644600@www.housemark.co.uk
SUMMARY:Tenancy Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes will explore in the Tenancy Forum: \n\nAppropriate Tenancy Types and Legal Compliance\nTenancy Sustainment & Support\nPreventing Evictions and Early Intervention Strategies\nSupporting Tenants Through Life Changes: Health\, Employment and Family Transitions\nTenancy Sustainment for Vulnerable Groups\nCollaborating with Health\, Social Care and Community Groups\n\nAttend the next meetings \nMeetings run 10.00-11.30 online via Teams. \n\nThursday 17 September\nThursday 3 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/tenancy-forum-september/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260928T140000
DTEND;TZID=Europe/London:20260928T153000
DTSTAMP:20260613T045450
CREATED:20260610T085056Z
LAST-MODIFIED:20260610T085056Z
UID:12445-1790604000-1790609400@www.housemark.co.uk
SUMMARY:Housemark's Executive Insight with RSH - North/Yorkshire/Midlands
DESCRIPTION:Early intelligence. Direct access. Informed leadership.\nStay ahead of sector change with our exclusive Executive Insight sessions—designed for senior leaders and CEOs across Housemark’s membership. \nHeld twice a year\, these online roundtables bring you face-to-face with the Regulator of Social Housing (RSH)\, offering early intelligence and candid commentary on the issues shaping the sector. This is your opportunity to hear directly from key decision-makers\, ask questions\, and share your perspective in a trusted\, confidential environment. \nWhy attend? \n\nHear first-hand insight from RSH senior leaders\nGain early visibility of policy direction and regulatory priorities\nAsk questions and raise concerns directly with the regulator\nEngage with peers on shared strategic challenges\nStay ahead of the curve in a rapidly evolving landscape\n\nSenior RSH colleagues \n\nJonathan Walters\, Chief Executive\nKate Dodsworth\, Deputy Chief Executive\n\nProviding updates on: \n\nThe economic and political environment\nConsumer regulation developments\nKey policy updates\n\nDelivered under Chatham House rules\, these sessions create a safe space for open\, honest discussion. \nExclusive member benefit\nFree to attend and available only to Housemark members. \nFor more information\, or to book your place contact helen.williams@housemark.co.uk 
URL:https://www.housemark.co.uk/event/housemarks-executive-insight-with-rsh-north-yorkshire-midlands/
CATEGORIES:Executive networks
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260929T093000
DTEND;TZID=Europe/London:20260929T110000
DTSTAMP:20260613T045450
CREATED:20260610T112107Z
LAST-MODIFIED:20260610T112151Z
UID:12448-1790674200-1790679600@www.housemark.co.uk
SUMMARY:Housemark's Executive Insight with RSH - London/East/South
DESCRIPTION:Early intelligence. Direct access. Informed leadership.\nStay ahead of sector change with our exclusive Executive Insight sessions—designed for senior leaders and CEOs across Housemark’s membership. \nHeld twice a year\, these online roundtables bring you face-to-face with the Regulator of Social Housing (RSH)\, offering early intelligence and candid commentary on the issues shaping the sector. This is your opportunity to hear directly from key decision-makers\, ask questions\, and share your perspective in a trusted\, confidential environment. \nWhy attend? \n\nHear first-hand insight from RSH senior leaders\nGain early visibility of policy direction and regulatory priorities\nAsk questions and raise concerns directly with the regulator\nEngage with peers on shared strategic challenges\nStay ahead of the curve in a rapidly evolving landscape\n\nSenior RSH colleagues \n\nJonathan Walters\, Chief Executive\nKate Dodsworth\, Deputy Chief Executive\n\nProviding updates on: \n\nThe economic and political environment\nConsumer regulation developments\nKey policy updates\n\nDelivered under Chatham House rules\, these sessions create a safe space for open\, honest discussion. \nExclusive member benefit\nFree to attend and available only to Housemark members. \nFor more information\, or to book your place contact helen.williams@housemark.co.uk 
URL:https://www.housemark.co.uk/event/housemarks-executive-insight-with-rsh-london-east-south/
CATEGORIES:Executive networks
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261005T150000
DTEND;TZID=Europe/London:20261005T161500
DTSTAMP:20260613T045450
CREATED:20260526T085924Z
LAST-MODIFIED:20260601T135009Z
UID:12391-1791212400-1791216900@www.housemark.co.uk
SUMMARY:Housemark's Executive Insight with RSH - LA & ALMO Members
DESCRIPTION:Early intelligence. Direct access. Informed leadership.\nStay ahead of sector change with our exclusive Executive Insight sessions—designed for senior leaders and CEOs across Housemark’s membership. \nHeld twice a year\, these online roundtables bring you face-to-face with the Regulator of Social Housing (RSH)\, offering early intelligence and candid commentary on the issues shaping the sector. This is your opportunity to hear directly from key decision-makers\, ask questions\, and share your perspective in a trusted\, confidential environment. \nWhy attend? \n\nHear first-hand insight from RSH senior leaders\nGain early visibility of policy direction and regulatory priorities\nAsk questions and raise concerns directly with the regulator\nEngage with peers on shared strategic challenges\nStay ahead of the curve in a rapidly evolving landscape\n\nSenior RSH colleagues \n\nJonathan Walters\, Chief Executive\nAngela Holden\, Director of Regulatory Engagement\n\nProviding updates on: \n\nThe economic and political environment\nConsumer regulation developments\nKey policy updates\n\nDelivered under Chatham House rules\, these sessions create a safe space for open\, honest discussion. \nExclusive member benefit\nFree to attend and available only to Housemark members. \nFor more information\, or to book your place contact helen.williams@housemark.co.uk 
URL:https://www.housemark.co.uk/event/housemarks-executive-insight-with-rsh-la-almo-members/
CATEGORIES:Executive networks
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T090000
DTEND;TZID=Europe/London:20261110T170000
DTSTAMP:20260613T045450
CREATED:20260423T113406Z
LAST-MODIFIED:20260612T135046Z
UID:12169-1794301200-1794330000@www.housemark.co.uk
SUMMARY:Housemark Data and AI Summit 2026
DESCRIPTION:From data quality to AI: what to focus on next \nThe role of data in housing has changed. Expectations are higher. Scrutiny is sharper. And AI is moving faster than most organisations were ready for. This isn’t just about reporting anymore. Data now underpins repairs performance\, tenant experience\, regulatory confidence\, and day-to-day decision making.\nThe Housemark Data and AI Summit is built around that reality. \nWhat’s the Summit about?  \nMost organisations aren’t asking whether to use AI. They’re working out how to get their data foundations right\, and how to apply AI in a way that actually works. Housemark’s Data and AI Summit focuses on that balance. You’ll hear how housing providers are: \n\nImproving data quality\, ownership and trust\nUsing data to influence performance and decisions\nApplying AI in practice\, not theory\nBuilding confidence in governance and assurance\n\nNothing abstract. Just honest insight into what’s happening across the sector. \nWhat you’ll get from attending \n\nPractical insight from real housing organisations\nExamples of what works (and what doesn’t)\nA clearer view of how AI fits into housing\nConfidence in governance and regulatory expectations\nOpportunities to learn from and connect with peers\n\n  \nProgramme highlights \nThe day reflects the journey most organisations are on: \nFix the foundations \n\nData quality\, ownership and governance\nBuilding a culture that supports better data\n\nUse data properly \n\nTurning insight into decisions\nImproving performance across services\n\nApply AI where it works \n\nReal use cases across housing\nWhere AI is delivering value and where it isn’t\n\nStand up to scrutiny \n\nStrengthening governance and assurance\nMeeting regulatory expectations with confidence\n\nDon’t miss out! \nThis event is open to both members and non-members\, with exclusive discounted rates available for Housemark members and group bookings. Don’t miss our early bird prices\, available for a limited time! \nTo be among the first to receive the event preview programme\, or if you have any other questions\, please contact Helen Williams.  \nGet involved \nIf you’re interested in speaking at or sponsoring the event please contact Event Content Producer\, Monika Edwards.
URL:https://www.housemark.co.uk/event/housing-data-and-analytics-summit-26/
CATEGORIES:Flagship events
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