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X-WR-CALDESC:Events for Housemark
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261105T103000
DTEND;TZID=Europe/London:20261105T113000
DTSTAMP:20261013T085019Z
CREATED:20251118T102432Z
LAST-MODIFIED:20261013T085019Z
UID:10996-1793874600-1793878200@www.housemark.co.uk
SUMMARY:2025/26 VFM Metrics Report Briefing
DESCRIPTION:Join Housemark’s Research Team\, led by Research Manager John Wickenden\, for a briefing of our soon be published 2025/26 VFM Metrics benchmarking report. The report highlights the reality of sector finances\, squeezed capacity\, and operating complexities\, all well ahead of the Regulator’s VFM report. A strong understanding of VFM is absolutely essential for social housing providers\, as it is a crucial factor in making informed business decisions. \nHousemark’s report covers all seven VFM Metrics and supplementary cost and performance benchmarking data\, showing year-end national quartiles and breakdowns\, alongside Housemark’s unique trend analysis and insight. \nWhat to expect: \n\nThe true state of sector finances and operational pressures\nEarly insights – well ahead of the Regulator’s VFM report\nNational quartiles\, performance breakdowns and cost benchmarking across all seven VFM Metrics\nHousemark’s signature trend analysis and actionable insight\nInteractive discussion with peers facing similar challenges\nLive Q&A with data specialists and sector experts\n\nThe session is open to Housemark members and non-members.  \nFor any questions about the content or your booking\, please contact  helen.williams@housemark.co.uk 
URL:https://www.housemark.co.uk/event/vfm-metrics-report-briefing/
CATEGORIES:Webinars
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T090000
DTEND;TZID=Europe/London:20261110T170000
DTSTAMP:20261009T135621Z
CREATED:20260423T113406Z
LAST-MODIFIED:20261009T135621Z
UID:12169-1794301200-1794330000@www.housemark.co.uk
SUMMARY:Housemark Data and AI Summit 2026
DESCRIPTION:From data quality to AI: what to focus on next \nThe role of data in housing has changed. Expectations are higher. Scrutiny is sharper. And AI is moving faster than most organisations were ready for. This isn’t just about reporting anymore. Data now underpins repairs performance\, tenant experience\, regulatory confidence\, and day-to-day decision making.\nThe Housemark Data and AI Summit is built around that reality. \nWhat’s the Summit about?  \nMost organisations aren’t asking whether to use AI. They’re working out how to get their data foundations right\, and how to apply AI in a way that actually works. Housemark’s Data and AI Summit focuses on that balance. You’ll hear how housing providers are: \n\nImproving data quality\, ownership and trust\nUsing data to influence performance and decisions\nApplying AI in practice\, not theory\nBuilding confidence in governance and assurance\n\nNothing abstract. Just honest insight into what’s happening across the sector. \nWhat you’ll get from attending \n\nPractical insight from real housing organisations\nExamples of what works (and what doesn’t)\nA clearer view of how AI fits into housing\nConfidence in governance and regulatory expectations\nOpportunities to learn from and connect with peers\n\nCheck out the confirmed speakers here \nProgramme highlights \nThe day reflects the journey most organisations are on: \nFix the foundations \n\nData quality\, ownership and governance\nBuilding a culture that supports better data\n\nUse data properly \n\nTurning insight into decisions\nImproving performance across services\n\nApply AI where it works \n\nReal use cases across housing\nWhere AI is delivering value and where it isn’t\n\nStand up to scrutiny \n\nStrengthening governance and assurance\nMeeting regulatory expectations with confidence\n\nDon’t miss out! \nThis event is open to both members and non-members\, with exclusive discounted rates available for Housemark members and group bookings. \nTo be among the first to receive the event preview programme\, have any other questions\, or if you prefer to pay by invoice\, please contact Helen Williams. \nGet involved \nIf you’re interested in speaking at or sponsoring the event\, please contact Event Content Producer\, Monika Edwards.
URL:https://www.housemark.co.uk/event/housemark-data-and-ai-summit-26/
CATEGORIES:Flagship events
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261123T113000
DTEND;TZID=Europe/London:20261123T123000
DTSTAMP:20261022T082132Z
CREATED:20261021T082923Z
LAST-MODIFIED:20261022T082132Z
UID:13455-1795433400-1795437000@www.housemark.co.uk
SUMMARY:Executive Insight with the Housing Ombudsman (LA/ALMO)
DESCRIPTION:Early insight. Candid discussion. Stronger complaint leadership. \nStay ahead of emerging complaint trends and regulatory expectations by joining our exclusive Executive Insight session for local authority and ALMO leaders. \nThis online roundtable provides a unique opportunity to hear directly from senior leaders at the Housing Ombudsman Service and discuss the issues shaping resident experience\, complaint handling and service improvement across the sector. \nJoining us will be: \nAndrea Keenoy\, Interim Housing Ombudsman\nJustin Crittall\, Director of Casework \nTogether\, they will explore the issues emerging from Ombudsman investigations\, the lessons local authority landlords can learn from recent cases\, and the practical steps organisations can take to improve services and outcomes for residents. \nWhy attend? \n\nHear directly from the Housing Ombudsman Service\nGain insight into emerging complaint themes affecting local authority landlords\nUnderstand lessons from recent investigations and determinations\nExplore how complaint data can support service improvement\nDiscuss common challenges with peers from across the sector\nAsk questions and share experiences in a confidential environment\n\nTopics include \n\nEmerging complaint trends\nComplaint handling culture\nOrganisational learning and improvement\nConsumer regulation and resident expectations\nLessons from Ombudsman casework\nOpen discussion and Q&A\n\nDelivered under Chatham House rules\, the session provides a trusted space for open and candid discussion. \nExclusive member benefit \nIncluded as part of your Housemark membership\, this session is free to attend and available exclusively to Housemark member organisations. \nFor further details or support with your booking please contact Helen Williams.
URL:https://www.housemark.co.uk/event/executive-insight-with-the-housing-ombudsman-la/
CATEGORIES:Executive networks
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T103000
DTEND;TZID=Europe/London:20261124T120000
DTSTAMP:20261022T134840Z
CREATED:20261022T134840Z
LAST-MODIFIED:20261022T134840Z
UID:13475-1795516200-1795521600@www.housemark.co.uk
SUMMARY:Technical User Forum
DESCRIPTION:Shape Housemark’s 2027 Benchmarking & Insight Roadmap\n\nBenchmarking only delivers value when it reflects the challenges\, priorities and regulatory environment facing the sector. As housing organisations continue to adapt to changing expectations\, regulations and operating pressures\, we want to ensure Housemark’s Benchmarking & Insight service remains relevant\, practical and impactful. \nThis exclusive member consultation is your opportunity to help shape our 2027 Benchmarking & Insight Roadmap. \nThroughout October\, members have been sharing feedback through our sector-wide consultation survey. During this session\, we’ll present the emerging themes and recommendations from that feedback and invite members to validate\, challenge and build on them through interactive discussion. \nLed by John Wickenden\, Research Manager\, and Bridget Inns\, Product Manager\, we’ll explore key questions including: \n\n\nWhat should we be benchmarking in the future?\nAre we collecting data at the right frequency?\nWhich performance indicators continue to provide value and which may need to evolve?\nWhat new measures would better reflect today’s operating environment?\nHow can our reports\, dashboards and insight tools deliver greater impact for your organisation?\n\n\nWe’ll also share our proposed approach to 2027 data collection and seek member feedback on: \n\nNew performance indicators to introduce\nExisting measures that may be retired\nChanges to current definitions and methodologies\nFuture development priorities across Benchmarking & Insight\n\n\nYour feedback will directly influence how Housemark develops its benchmarking products\, data collection programme and member insight services for 2027 and beyond. \nExclusive to Housemark members. \nWhile this session is primarily designed for members operating in England\, colleagues from all UK nations are welcome to attend. If you would like to discuss specific requirements relating to devolved nations\, please contact your Account Manager or data@housemark.co.uk. \nFor further information\, please contact helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/technical-user-forum/
CATEGORIES:Technical User Forums,Webinars
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261125T140000
DTEND;TZID=Europe/London:20261125T153000
DTSTAMP:20261022T113425Z
CREATED:20261022T113318Z
LAST-MODIFIED:20261022T113425Z
UID:13471-1795615200-1795620600@www.housemark.co.uk
SUMMARY:Housemark's TSM Mid-year report briefing
DESCRIPTION:Join us for an exclusive look at how English landlords are currently performing mid-year against the TSMs for 2026/27.  \nHousemark’s Research Team\, led by Research Manager John Wickenden\, will be providing a briefing on our soon-to-be-published TSM Mid-Year Report. Our data experts will share the current position of overall satisfaction\, complaints volumes and repairs completions\, and where providers can still make improvements.   \nSince TSMs became part of the regulatory landscape in April 2024\, the sector has been using Housemark data to understand the complex relationship between services and how they are perceived by tenants. In our 2024/25 Year-End Results report\, we revealed that TSM satisfaction rates had risen\, with an average improvement of 1.5 points compared to 2023/24.  \nThe briefing will include an exclusive look at how English landlords are currently performing against the TSMs\, with figures based on data collected from almost 200 top-performing landlords between April and September 2026. The sample covers a wide range of sizes and types of landlords throughout England\, managing a total of 2.3 million homes.  \nThe session is open to Housemark members and non-members.  \nFor any questions about the content or your booking\, please contact helen.williams@housemark.co.uk. 
URL:https://www.housemark.co.uk/event/housemarks-tsm-mid-year-report-briefing-3/
CATEGORIES:Webinars
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T100000
DTEND;TZID=Europe/London:20261201T113000
DTSTAMP:20261020T090348Z
CREATED:20260324T175811Z
LAST-MODIFIED:20261020T090348Z
UID:11897-1796119200-1796124600@www.housemark.co.uk
SUMMARY:Resident Engagement and Satisfaction Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we explore in the Resident Engagement and Satisfaction Forum: \n\nTenant engagement in governance\, service design and successful involvement panels\nReviewing performance data and satisfaction\, including TSMs\nDigital transparency\, access to information\, and tackling misinformation to build trust\nAccountability and Complaints Handling\nMeeting diverse needs and improving inclusion\, respect and cultural competencies\n\nAttend the next meetings \nMeetings run 10.00-11.30 online via Teams. \n\nTuesday 1 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/resident-engagement-and-satisfaction-forum-december/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T113000
DTSTAMP:20261020T094754Z
CREATED:20260324T175521Z
LAST-MODIFIED:20261020T094754Z
UID:11895-1796205600-1796211000@www.housemark.co.uk
SUMMARY:Neighbourhood and Community Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we explore in the Neighbourhood and Community Forum: \n\nCommunity-led environmental projects\, waste reduction and recycling initiatives\nTackling anti-social behaviour and community safety strategies\nSupporting vulnerable and minority group residents\nWorking with local charities and services to deliver better outcomes\nEmpowering community champions and volunteers\n\nAttend the next meetings \nMeetings run 10.00-11.30 online via Teams. \n\nWednesday 2 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/neighbourhood-and-community-forum-december/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261203T100000
DTEND;TZID=Europe/London:20261203T113000
DTSTAMP:20261022T154144Z
CREATED:20260324T174913Z
LAST-MODIFIED:20261022T154144Z
UID:11891-1796292000-1796297400@www.housemark.co.uk
SUMMARY:Tenancy Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we will explore in the Tenancy Forum: \n\nAppropriate Tenancy Types and Legal Compliance\nTenancy Sustainment & Support\nPreventing Evictions and Early Intervention Strategies\nSupporting Tenants Through Life Changes: Health\, Employment and Family Transitions\nTenancy Sustainment for Vulnerable Groups\nCollaborating with Health\, Social Care and Community Groups\n\nSeptember meeting agenda find the link below. \nAttend the next meeting \nMeetings run 10.00-11.30 online via Teams. \n\nThursday 3 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/tenancy-forum-december/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261208T100000
DTEND;TZID=Europe/London:20261208T113000
DTSTAMP:20261020T094957Z
CREATED:20260401T090144Z
LAST-MODIFIED:20261020T094957Z
UID:11915-1796724000-1796729400@www.housemark.co.uk
SUMMARY:Building Safety and Quality Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we will explore in the Building Safety and Quality Forum: \n\nThe Building Safety Act Compliance\, Damp\, Mould & Awaab’s Law implementation\nTechnology & innovation for building safety – sensors and predictive maintenance\nResident Engagement in Asset Management\nResponsive and planned repairs\, the lifecycle of components\nRetrofit\, decarbonisation and adaptations\n\nSeptember meeting agenda find the link below. \nAttend the next meeting \nMeetings run 10.00-11.30 online via Teams. \n\nTuesday 8 December\n\nTo register to attend contact Events Officer helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/building-safety-and-quality-forum-december/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T100000
DTEND;TZID=Europe/London:20261209T113000
DTSTAMP:20261021T094855Z
CREATED:20260121T132740Z
LAST-MODIFIED:20261021T094855Z
UID:11489-1796810400-1796815800@www.housemark.co.uk
SUMMARY:Voids Forum
DESCRIPTION:Our Customer Forums give you even more opportunities to connect\, learn\, and collaborate with your peers. \nJoin with other social housing professionals to share best practice\, address challenges and drive innovation. Our Forums will discuss the things that matter to you most and explore practical solutions with colleagues facing similar challenges. \nThemes we explore in the Voids Forum: \n\nVoid process mapping – identifying issues and streamlining workflow\nReducing turnaround times\nDigital tools for void management – exploring software and tech solutions that improve tracking\, communication\, and reporting.\nStandards Void review – what makes a home ‘lettable’?\nBalancing efficiency with tenant satisfaction and long-term sustainability\n\nAttend the next meeting \n\nWednesday 9 December\n\nMeetings run 10.00-11.30 online via Teams. \nFor further details contact helen.williams@housemark.co.uk
URL:https://www.housemark.co.uk/event/voids-forum-december/
LOCATION:Virtual event
CATEGORIES:Clubs and forums
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END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T140000
DTEND;TZID=Europe/London:20261209T150000
DTSTAMP:20261022T082100Z
CREATED:20261021T083900Z
LAST-MODIFIED:20261022T082100Z
UID:13458-1796824800-1796828400@www.housemark.co.uk
SUMMARY:Executive Insight with the Housing Ombudsman (HA members)
DESCRIPTION:Exclusive for Housing Association Leaders \nEarly insight. Candid discussion. Stronger complaint leadership. \nJoin our Executive Insight session with the Housing Ombudsman Service and hear directly from senior leaders about the emerging issues\, challenges and opportunities shaping the sector. \nThis exclusive online roundtable is designed for housing association CEOs and senior leaders who want to stay ahead of complaint trends\, regulatory expectations and evolving resident needs. \nJoining us will be: \nAndrea Keenoy\, Interim Housing Ombudsman\nJustin Crittall\, Director of Casework \nTogether\, they will provide insight into the latest issues emerging from Ombudsman investigations and explore how landlords can use complaints as a catalyst for learning\, improvement and better resident outcomes. \nWhy attend? \n\nHear directly from the Housing Ombudsman Service\nGain insight into emerging complaint themes affecting local authority landlords\nUnderstand lessons from recent investigations\nExplore how complaint data can support service improvement\nDiscuss common challenges with peers from across the sector\nAsk questions and share experiences in a confidential environment\n\nTopics include \n\nEmerging complaint trends across housing associations\nLessons from Ombudsman investigations\nBuilding a positive complaint handling culture\nConsumer expectations and service improvement\nUsing complaint intelligence to identify risk and opportunity\nOpen discussion and Q&A\n\nDelivered under Chatham House rules\, the session session enables honest discussion and meaningful engagement between sector leaders and the Ombudsman Service. \nExclusive member benefit \nIncluded as part of your Housemark membership\, this session is free to attend and available exclusively to Housemark member organisations. \nFor further details or support with your booking please contact Helen Williams.
URL:https://www.housemark.co.uk/event/executive-insight-with-the-housing-ombudsman-ha/
CATEGORIES:Executive networks
ATTACH;FMTTYPE=image/png:https://www.housemark.co.uk/wp-content/uploads/2026/10/HOS-Exec-Insight.png
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