FUZZLAB makes chatbots for the social housing sector. They have taken the effort and risk out of implementing a chatbot by pre-training their product to recognise thousands of housing questions and automating the most common processes, all based on real-life customer interactions. Tenants can book repairs, report ASB, register for housing, see their rent balance, raise complaints, and more. FUZZLAB’s chatbots integrate with your housing management systems to give your customers self-service capability that really reduces call volumes – all through an automated, simple to use chat window.  

Join us at this Innovation Showcase event to discover how the FUZZLAB product automates customer services and enables tenant self-service with the added benefit of generating data insights of customer needs. See what customers are asking, optimise your digital services and improve customer engagement. Packed with sector case studies and a live demo, learn how to introduce an automation first strategy into your organisation with the power of a chatbot! 

You can find out more about the full 10 Days of Data programme here. Contact siobahan.kilby@housemark.co.uk to secure your passport today and explore the value of data across your business.

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