HouseMark Announcements http://www.housemark.co.uk/hm.nsf/Housing+news?ReadForm List of the latest HouseMark announcements en-gb Copyright 2009 HouseMark Ltd. All rights reserved. liz.kenny@housemark.co.uk rdunn@housemark.co.uk 60 HouseMark Announcements http://www.housemark.co.uk/hmresour.nsf/example_hmlogo.gif http://www.housemark.co.uk/hm.nsf/Housing+news?ReadForm HouseMark and RSPCA promote pet-friendly policies http://www.housemark.co.uk/hmkb2.nsf/2/58DC094376F394B3802576D60042CC06?opendocument Contact Centre Benchmarking Survey 2010 http://www.housemark.co.uk/hmkb2.nsf/2/C1F605B22A06543C802576C0003D9AEE?opendocument Ombudsman Says partnership extends to Wales http://www.housemark.co.uk/hmkb2.nsf/2/E57C4A33F3A38281802576C0003D4DDA?opendocument Social landlords are investing in carbon monoxide detectors http://www.housemark.co.uk/hmkb2.nsf/2/0FD457D988C51BB3802576AF005BB466?opendocument A recent HouseMark survey found that social landlords are overwhelmingly responding to the risks of carbon monoxide poisoning by fitting carbon monoxide detectors to supplement their annual gas servicing checks. HouseMark's procurement service Procurement for Housing has negotiated prices as low as GBP 10 a unit for members wishing to purchase carbon monoxide detectors. Social landlords should be buying smarter http://www.housemark.co.uk/hmkb2.nsf/2/9D7D6612D5B170A7802576B2005B1F30?opendocument Updated version of HouseMark research report suggesting landlords often choose the lowest up-front costs when buying services - even if they have higher running costs in the future. New tool to measure and compare your complaints http://www.housemark.co.uk/hmkb2.nsf/2/D0582AA849A0B339802576820042B54E?opendocument As part of its commitment to enhancing the value of its membership services, HouseMark has launched a new Complaints Benchmarking service. The service has been developed in consultation with HouseMark members, the Housing Ombudsman Service and TAROE. Delivering quality in housing-related support http://www.housemark.co.uk/hmkb2.nsf/2/E7F96DAF48E84334802576770035F89D?opendocument A new report by HouseMark Cymru looking at perceptions of housing-related support has found that defining, measuring and commissioning for ‘quality’ is complex. The report provides examples of good practice and makes recommendations for stakeholders and service providers. Timely help for landlords developing local standards http://www.housemark.co.uk/hmkb2.nsf/2/3BE847A1B1A5292380257467004725C1?opendocument Help is at hand for tenants and landlords thinking about setting local standards for their services. HouseMark has updated and reissued its free guidance on agreeing local standards, which will be a key feature of the new regulatory regime for social housing.