ASB accreditation

How effective are you at tackling anti-social behaviour?

Developed in partnership with the Social Landlords Crime and Nuisance Group (SLCNG) HouseMark's ASB accreditation service enables landlords to demonstrate to their tenants, partners and the regulator how they are responding to anti-social behaviour (ASB) - one of tenants' key concerns.

Landlords volunteering for accreditation will have their anti-social behaviour service assessed against a series of 'ASB commitments and building blocks', which are based on regulatory expectations, sector best practice and which build on the Respect Standard for Housing Management.

ASB accreditation service

HouseMark's ASB accreditation service enables you to:

• meet tenants’ expectations
• improve satisfaction levels
• empower tenants
• stimulate continuous improvement
• demonstrate value for money
• recognise staff contribution
• show accountability
• improve partnership working

Accreditation process

The accreditation process is designed to offer an independent assessment and provide robust critical challenge to anti-social behaviour services. Trained, experienced tenant assessors are a core part of the team.

We provide support and guidance throughout the accreditation process with a strong focus on good practice and continuous improvement.

"Fantastic experience – getting the accreditation was great, and from the lessons learnt we can now demonstrate to our customers that we mean to be the best and provide a service that listens and delivers, putting them at the heart of everything we do."

Bruce Mourby, Head of Neighbourhood Services

– Worcester Community Housing

The service is delivered by HouseMark and overseen by a joint HouseMark and SLCNG steering group.

The service is aimed at, and will benefit, all social landlords.

Accreditation is awarded for three years and is independently validated by HouseMark.

Fee

The cost for this service is £6,995 plus VAT per assessment.

More information

To find out how our accreditation scheme can benefit your organisation and tenants, please contact Gez Kinsella on 024 7647 2706 or email gez.kinsella@housemark.co.uk

Related services

• ASB performance improvement
• ASB activity benchmarking